Customer Support Consultant, Fluent English

SupportYourApp

. Deliver customer support via chat, phone calls, and emails .

Posted 11/10/2026contractRemote • UruguayJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities through effective communication and relationship-building, while utilizing CRM tools like Freshdesk and maintaining a high level of attention to detail. Proficient in Google Workspace and committed to handling sensitive customer data securely.

Highest-signal resume keywords

Customer Support ExperienceCRM ExperienceStrong Troubleshooting SkillsProficiency With Google WorkspaceExcellent English Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportTroubleshootingAnalytical MindsetKPI ManagementData Interpretation

Soft Skills

Team PlayerPositive ApproachAttention To Detail

Tools & Technologies

FreshdeskGoogle WorkspaceGmailDocsSheetsDrive

Industry Keywords

Customer RelationshipsCustomer Happiness PracticesSensitive Data HandlingCross-Functional Communication

About the role

Key responsibilities & impact

Deliver customer support via chat, phone calls, and emails
Build strong and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data securely
Apply customer happiness practices
Maintain deep understanding of client solutions and meet KPIs
Communicate with developers and cross-functional specialists

Requirements

What you’ll need

Excellent English skills (C1 for both spoken and written)
At least 1 year of experience in a customer support role
CRM experience, preferably with Freshdesk
Strong troubleshooting skills
Analytical mindset and ability to interpret information for sound decisions
Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive)
Strong attention to detail
Team player with a positive, proactive approach
Personal laptop or computer meeting the specified Mac or Windows requirements
Stable internet connection with minimum 50 Mbps download and 40 Mbps upload

Benefits

Comp & perks

Fixed schedule: Wednesday–Sunday, 5 PM–1 AM UTC
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements
Potential benefits and conditions depend on engagement terms; independent contractors may not be eligible for all benefits
Compensation, benefits, and work conditions defined in the agreement if selected