FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Support Consultant, Fluent English
SupportYourApp. Deliver customer support via chat, phone calls, and emails .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support with a focus on building relationships, troubleshooting, and maintaining customer satisfaction. Proficient in CRM tools and Google Workspace, with strong analytical skills and attention to detail.
Highest-signal resume keywords
Customer Support ExperienceCRM ExperienceStrong Troubleshooting SkillsProficiency With Google WorkspaceExcellent English Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTroubleshootingAnalytical SkillsKPI ManagementCustomer Happiness Practices
Soft Skills
Attention To DetailTeam PlayerPositive ApproachProactive Communication
Tools & Technologies
FreshdeskGoogle WorkspaceGmailDocsSheetsDrive
Industry Keywords
Customer RelationshipsSensitive Data HandlingCross-Functional CommunicationClient Solutions
About the role
Key responsibilities & impact- Deliver customer support via chat, phone calls, and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data securely
- Apply customer happiness practices
- Maintain deep understanding of client solutions and meet KPIs
- Communicate with developers and cross-functional specialists
Requirements
What you’ll need- Excellent English skills (C1 for both spoken and written)
- At least 1 year of experience in a customer support role
- CRM experience, preferably with Freshdesk
- Strong troubleshooting skills and ability to identify issues and find effective solutions
- Analytical mindset and ability to interpret information to make sound decisions
- Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive)
- Strong attention to detail
- Team player with a positive, proactive approach
- Personal laptop or computer meeting the stated Mac or Windows specifications
- Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
Benefits
Comp & perks- Fixed schedule: Wednesday–Sunday, 5 PM–1 AM UTC
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
- Culture built on trust, with no time-tracking requirements
- Home office
- Specific benefits and conditions defined in the engagement agreement; eligibility may vary for independent contractors