Customer Support Consultant, fluent English & French

SupportYourApp

. Deliver customer support via emails, chats and calls .

Posted 10/15/2026contractRemote • Ivory Coast, South Africa, Morocco, Tunisia, Algeria, MadagascarJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in French and English, with strong analytical thinking and research skills to deliver exceptional customer support. Maintains a proactive attitude while collaborating with internal teams to resolve issues efficiently and securely handle sensitive customer data.

Highest-signal resume keywords

Fluency In French And EnglishCustomer Support ExperienceAnalytical ThinkingProactive AttitudeKPI Achievement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportIssue ResolutionData HandlingResearch SkillsUnderstanding Client Solutions

Soft Skills

Positive AttitudeProactive ApproachResponsibility

Tools & Technologies

Personal ComputerStable Internet Connection

Industry Keywords

SOPsCustomer Happiness PracticesCross-Functional Collaboration

About the role

Key responsibilities & impact

Deliver customer support via emails, chats and calls
Follow internal procedures and SOPs
Collaborate with internal teams to ensure efficient issue resolution
Handle sensitive customer data with care and security
Apply customer happiness practices
Maintain deep understanding of client solutions and meet KPIs
Communicate with developers and cross-functional specialists

Requirements

What you’ll need

Fluency in French and English (C1 or higher), both spoken and written
At least 6–12 months of experience in customer support
Strong analytical thinking and research skills
Positive, proactive and responsible attitude
Personal computer with at least 8Gb of RAM
Stable internet connection with minimum 50 Mbps download and 40 Mbps upload

Benefits

Comp & perks

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
Culture built on trust, with no time-tracking requirements