Inbound Call Agent, English C2

SupportYourApp

. Handle customer inquiries via phone regarding account identification, subscription cancellations, and refund requests .

Posted 10/21/2026contractRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer support capabilities, including effective communication, problem-solving, and the ability to de-escalate challenging situations. Proficient in following established procedures while maintaining a calm and empathetic demeanor.

Highest-signal resume keywords

Customer Support ExperienceInbound Call HandlingDe-Escalation SkillsExcellent Verbal CommunicationProactive Attitude

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyCalmness Under PressureSolution-Oriented ApproachProfessional Communication

Industry Keywords

Customer InquiriesSubscription CancellationsRefund RequestsEstablished ProceduresIndependent WorkPhilippines

About the role

Key responsibilities & impact

Handle customer inquiries via phone regarding account identification, subscription cancellations, and refund requests
Gather customer information and forward requests to the appropriate internal team
Communicate calmly, professionally, and empathetically with customers
De-escalate challenging situations and address customer concerns
Follow established procedures to handle requests accurately and efficiently
Follow up on outstanding requests and ensure all necessary information is provided
Independently locate relevant information to assist customers and handle inquiries effectively

Requirements

What you’ll need

Excellent written and spoken English at a native or near-native level (C2)
Clear, neutral speech and excellent verbal communication skills
Previous experience in customer support
Previous experience handling inbound customer calls
Experience de-escalating difficult customer interactions and managing frustrated customers professionally
Ability to remain calm, empathetic, and solution-oriented in challenging situations
Proactive and responsible attitude
Ability to follow established procedures and work independently
Must be based in the Philippines, including Davao Region, Calabarzon, or Central Luzon locations

Benefits

Comp & perks

Fixed schedule: Monday–Friday, 9 PM–5 AM (Philippines time)
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
Culture built on trust, with no time-tracking requirements
Potential benefits and conditions defined in the engagement agreement; eligibility may vary for independent contractors