Inbound Call Agent, English C2/Native

SupportYourApp

. Handle customer inquiries via phone calls regarding account identification, subscription cancellations, and refund requests .

Posted 10/20/2026contractRemote • Mexico, Jamaica, Uruguay, Costa Rica, ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer support capabilities, including effective communication, problem-solving, and the ability to manage challenging interactions with empathy and professionalism. Proficient in following established procedures while maintaining a proactive and responsible approach to customer inquiries.

Highest-signal resume keywords

Customer Support ExperienceInbound Call HandlingDe-Escalation SkillsExcellent Verbal CommunicationProactive Attitude

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyCalmness Under PressureSolution-Oriented MindsetProfessional Communication

Industry Keywords

Customer InquiriesSubscription CancellationsRefund RequestsEstablished ProceduresCustomer Concerns

About the role

Key responsibilities & impact

Handle customer inquiries via phone calls regarding account identification, subscription cancellations, and refund requests
Gather necessary customer information and forward requests to the appropriate internal team for processing
Communicate with customers in a calm, professional, and empathetic manner
De-escalate challenging situations and address customer concerns professionally
Follow established procedures to ensure requests are handled accurately and efficiently
Proactively follow up on outstanding requests and ensure all necessary information is provided
Independently locate relevant information to assist customers and handle inquiries effectively

Requirements

What you’ll need

Excellent written and spoken English at a native or near-native level (C2)
Clear, neutral speech and excellent verbal communication skills
Previous experience in customer support
Previous experience handling inbound customer calls
Experience de-escalating difficult customer interactions and managing frustrated customers professionally
Ability to remain calm, empathetic, and solution-oriented in challenging situations
Proactive and responsible attitude
Ability to follow established procedures and work independently

Benefits

Comp & perks

Fixed schedule: Monday–Friday, 9 AM–5 PM (Eastern Time)
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
Culture built on trust, with no time-tracking requirements