Technical Support Associate, English C1

SupportYourApp

. Handle support requests by email and chat, and join occasional customer calls to review issues live .

Posted 11/2/2026contractRemote • Kazakhstan, Azerbaijan, Georgia, Turkey, Ukraine, MoldovaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and attention to detail in diagnosing and troubleshooting customer issues, while effectively communicating solutions and best practices. Proficient in using support tools like Zendesk and Jira to manage customer inquiries and improve operational workflows.

Highest-signal resume keywords

Customer Support ExperienceZendesk ProficiencyJira ProficiencyAnalytical MindsetExcellent English Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingConfiguration MaintenanceData AnalysisTechnical SupportSaaS KnowledgeGenerative AI ExperienceAPIs Understanding

Soft Skills

Organizational SkillsEmpathyCommunication SkillsAttention to DetailMultitasking Ability

Tools & Technologies

ZendeskJiraChatbot Workflows

Industry Keywords

Tier 1 SupportTier 2 SupportTechnical EnvironmentCustomer ServiceSoftware Development

About the role

Key responsibilities & impact

Handle support requests by email and chat, and join occasional customer calls to review issues live
Provide Tier 1 and Tier 2 support
Troubleshoot, reproduce, and escalate complex cases
Diagnose issues using internal tools, logs, configuration files, and databases
Escalate cases to engineering, delivery, sales, or customer service
Keep customers updated on escalated cases
Handle routine configuration maintenance
Test customer configuration changes
Help customers understand the platform, best practices, and limitations
Monitor chatbot workflows and suggest improvements

Requirements

What you’ll need

Excellent English communication skills (at least C1 for both spoken and written)
1–3 years of experience in customer support, ideally in SaaS or a technical environment
Excellent written and verbal communication skills, with a professional and empathetic approach
Strong organizational skills and attention to detail
Ability to manage multiple tasks and priorities
Analytical mindset and ability to recognize patterns in support data
Hands-on experience with Zendesk and Jira
Confidence working with technical tools and admin interfaces
Practical experience using generative AI to improve operational workflows and customer-facing work
Personal computer with at least 8 GB of RAM
Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
Background in software development, APIs, or another technical role is a plus

Benefits

Comp & perks

Fixed schedule: Monday–Friday: 09 AM–5 PM CDT
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Balance between project workload and personal time
Responsive leadership interested in your development
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements
Potential to continue from short-term basis into a long-term collaboration
Referral rewards
Certain benefits and conditions may apply to employees; independent contractors may not be eligible for all benefits