Technical Support Consultant, Croatian, English

SupportYourApp

. Deliver customer support via chats and emails .

Posted 9/24/2026contractRemote • CroatiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for Microsoft Windows operating systems and office software, while effectively communicating with customers and cross-functional teams. Proficient in managing customer relationships and handling sensitive data securely.

Highest-signal resume keywords

Fluent Croatian And EnglishTechnical Support For Microsoft WindowsTroubleshooting Antivirus SoftwareOffice Software Support (Word, Excel, Access, PowerPoint)Network Configuration (ADSL, LAN, Wi-Fi)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingMicrosoft WindowsAntivirus SoftwareMicrosoft OutlookWeb BrowsersOffice SoftwareNetwork ConnectionsLinux KnowledgeJira CRM

Soft Skills

Customer Relationship ManagementAnalytical SkillsCommunication Skills

Tools & Technologies

Jira CRMMicrosoft WindowsMicrosoft OutlookOffice SoftwareInternet Connections

Industry Keywords

Customer SupportRemote SupportField SupportKPI ManagementSensitive Data Handling

Tech Stack

Tools & technologies

AndroidFirewallsiOSLinuxMacOS

About the role

Key responsibilities & impact

Deliver customer support via chats and emails
Record and document incidents, service requests, and customer information in Jira CRM
Assess and prioritize incidents according to urgency, impact, and procedures
Escalate incidents to appropriate internal departments or support levels
Build strong customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data securely
Maintain understanding of client solutions and meet KPIs
Communicate with developers and cross-functional specialists

Requirements

What you’ll need

Fluent Croatian and English (at least C1 for both spoken and written)
At least 1 year of proven experience in remote and/or on-site (field) technical support
Practical experience troubleshooting and supporting Microsoft Windows operating systems, including Windows XP, Vista, 7, 8, 8.1, 10, and 11
Experience providing support and installing, configuring, and troubleshooting antivirus software and personal firewalls
Experience supporting Microsoft Outlook and common web browsers
Experience installing and configuring internet and network connections, including ADSL, cable, LAN, Wi-Fi, and 3G service
Experience providing office software support to users (Word, Excel, Access, PowerPoint)
Working knowledge of Windows, macOS, Android, and iOS environments
Analytical and research skills
Personal laptop or computer with at least 8 GB of RAM
Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
Linux knowledge is a plus

Benefits

Comp & perks

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
Culture built on trust, with no time-tracking requirements
Potential benefits and conditions defined in the engagement agreement; eligibility may vary for independent contractors