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SupportYourApp

Technical Support Consultant, English C1

SupportYourApp

. Provide technical support via email and chat .

Posted 10/21/2026contractRemote • Morocco, Tunisia, Mexico, BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on troubleshooting, problem-solving, and effective communication. Proficient in managing customer interactions while ensuring a positive experience and maintaining high-quality standards.

Highest-signal resume keywords
Technical Customer Support ExperienceTroubleshooting SkillsExcellent English Communication SkillsProblem-Solving SkillsVideo Support Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Troubleshooting ProceduresTechnical Issue DiagnosisCustomer Interaction DocumentationAnalytical Problem ResolutionCritical Thinking
Soft Skills
PatienceProfessionalismEffective CommunicationMultitaskingJudgment
Tools & Technologies
SupportYourAppCustomer Support Software
Industry Keywords
Technical SupportCustomer ExperienceTech-Savvy MindsetVideo SupportRemote Support

About the role

Key responsibilities & impact
  • Provide technical support via email and chat
  • Troubleshoot product issues and guide customers through solutions step by step
  • Identify whether issues relate to the bulb, app, connectivity, setup, or user configuration
  • Ask questions to understand and diagnose problems
  • Follow troubleshooting procedures and use judgment when standard processes do not cover the situation
  • Document customer interactions and troubleshooting steps
  • Escalate complex or unresolved technical issues
  • Provide a positive, patient, and professional customer experience
  • Manage multiple conversations while maintaining accuracy and quality
  • Collaborate with SupportYourApp, a global Intelligent Support-as-a-Service provider serving technology companies and industry leaders

Requirements

What you’ll need
  • Excellent English communication skills (at least C1 for both spoken and written)
  • At least 1 year of experience in a technical customer support role
  • Previous video support experience would be a plus
  • Tech-savvy mindset
  • Strong troubleshooting and problem-solving skills
  • Ability to investigate issues and find effective solutions
  • Critical thinking and strong common sense
  • Practical and analytical approach to resolving customer issues
  • Personal computer with at least 8 GB of RAM
  • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
  • CV submitted in English

Benefits

Comp & perks
  • Flexible schedule
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Balance between project workload and personal time
  • Responsive leadership interested in your development
  • Greenhouse conditions for self-development
  • Culture built on trust, with no time-tracking requirements
  • Potential to continue into a long-term collaboration
  • Referral reward