Technical Support Consultant, English C1 – Part-time

SupportYourApp

. Provide technical support via email, calls, and chats .

Posted 10/23/2026contractRemote • Albania, North Macedonia, Serbia, Mexico, Brazil, Bosnia & HerzegovinaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities with a focus on troubleshooting and problem-solving for both D2C and B2B inquiries. Possesses excellent communication skills in English and the ability to manage multiple customer interactions effectively.

Highest-signal resume keywords

Technical Customer Support ExperienceTroubleshooting SkillsExcellent English Communication SkillsProblem-Solving SkillsTech-Savvy Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting ProceduresTechnical SupportCustomer Interaction DocumentationIssue DiagnosisPassword Resets

Soft Skills

Critical ThinkingCommon SensePatienceProfessionalismAnalytical Approach

Tools & Technologies

Personal ComputerStable Internet Connection

Industry Keywords

D2CB2BCustomer ExperienceTechnical IssuesEscalation Procedures

About the role

Key responsibilities & impact

Provide technical support via email, calls, and chats
Provide technical and customer support for D2C and B2B inquiries, including password resets
Troubleshoot issues with the home app and escalations
Troubleshoot product issues and guide customers through solutions step-by-step
Ask questions to understand and diagnose problems
Follow troubleshooting procedures and use judgment when situations are not covered by standard processes
Document customer interactions and troubleshooting steps clearly
Escalate complex or unresolved technical issues when necessary
Provide a positive, patient, and professional customer experience
Manage multiple conversations efficiently while maintaining accuracy and quality

Requirements

What you’ll need

Excellent English communication skills (at least C1 for both spoken and written)
At least 1 year of experience in a technical customer support role
Tech-savvy mindset
Strong troubleshooting and problem-solving skills
Ability to investigate issues and find effective solutions
Critical thinking and strong common sense
Practical and analytical approach to resolving customer issues
Personal computer with at least 8GB of RAM
Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
CV submitted in English

Benefits

Comp & perks

Fixed schedule: Sunday, Saturday: 1:00-4:30 PM, Wednesday - Friday: 1:00 PM -4:00 PM (UTC)
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Balance between project workload and personal time
Responsive leadership interested in your development
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements
Potential to continue from short-term into a long-term collaboration
Referral reward opportunity