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SupportYourApp

Technical Support Consultant, VPS & Trading

SupportYourApp

. Deliver technical support via email and chat .

Posted 11/12/2026contractRemote • Georgia, Serbia, Bosnia & Herzegovina, AlbaniaLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support, particularly in VPS setup and management, while maintaining strong communication skills in English. Capable of building customer relationships and ensuring satisfaction through problem-solving and a proactive attitude.

Highest-signal resume keywords
Technical Support ExperienceVPS Setup And ManagementWindows Server AdministrationExcellent English Communication SkillsCRM Systems Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical SupportVPS SetupWindows Server AdministrationAnalytical ThinkingResearch Skills
Soft Skills
Customer Relationship BuildingPositive AttitudeProactive ApproachProblem-Solving
Tools & Technologies
TradingViewTradeStationNinjaTraderCRM Systems
Industry Keywords
Customer SatisfactionSensitive Data HandlingKPI Management

About the role

Key responsibilities & impact
  • Deliver technical support via email and chat
  • Build strong and lasting customer relationships
  • Keep up with evolving tools and technology
  • Handle sensitive customer data securely
  • Apply customer happiness practices
  • Maintain deep understanding of client solutions and meet KPIs
  • Communicate with developers and cross-functional specialists
  • Solve problems, ensure customer satisfaction, and deliver outstanding service

Requirements

What you’ll need
  • Excellent English communication skills (at least C1 level)
  • Experience in a technical support role
  • Experience with VPS setup and management
  • Strong understanding of Windows Server administration
  • Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader
  • Strong analytical thinking and research skills
  • Positive, proactive and responsible attitude
  • Personal computer with at least 8GB of RAM
  • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
  • CRM systems expertise is a plus

Benefits

Comp & perks
  • Flexible schedule
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time, but also – internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements
  • Potential benefits and conditions as defined in the engagement agreement; independent contractors may not be eligible for all benefits