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SupportYourApp

Technical Support Consultant, VPS & Trading

SupportYourApp

. Deliver technical support via email and chat .

Posted 11/5/2026contractRemote • Bulgaria, Serbia, Armenia, Malaysia, Chile, UruguayLeadWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in technical support for Windows-based VPS environments, with a strong focus on customer relationship management and effective communication. Proficient in troubleshooting, maintaining client solutions, and ensuring customer satisfaction in trading-related products.

Highest-signal resume keywords
Technical Support ExperienceWindows Server AdministrationVPS Setup And ManagementTrading ExperienceCRM Systems Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
VPS SetupWindows Server AdministrationTechnical SupportTroubleshootingAnalytical ThinkingResearch SkillsMetaTrader 4/5TradingViewTradeStationNinjaTrader
Soft Skills
Excellent English CommunicationPositive AttitudeProactive ApproachCustomer Relationship Building
Tools & Technologies
CRM SystemsEmail SupportChat Support
Industry Keywords
TradingCustomer Happiness PracticesSensitive Data HandlingCloud ProductsHosting Products

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Deliver technical support via email and chat
  • Perform first-tier troubleshooting for customers’ Windows-based VPS environments used for trading
  • Build strong and lasting customer relationships
  • Keep up with evolving tools and technology
  • Handle sensitive customer data securely
  • Apply customer happiness practices
  • Maintain deep understanding of client solutions and meet KPIs
  • Communicate with developers and cross-functional specialists

Requirements

What you’ll need
  • Excellent English communication skills (at least C1 level)
  • At least 6 months of experience in a technical support role
  • Hands-on experience with VPS setup and management
  • Trading experience
  • Strong understanding of Windows Server administration
  • Familiarity with TradingView, TradeStation, and NinjaTrader
  • Strong analytical thinking and research skills
  • Positive, proactive and responsible attitude
  • Personal computer with at least 8 GB of RAM
  • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
  • CRM systems expertise is a plus
  • Previous experience providing support via email and chat is a plus
  • Experience with MetaTrader 4/5 is a plus
  • Experience supporting customers of hosting, cloud, or trading-related products is a plus

Benefits

Comp & perks
  • Flexible schedule
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time
  • Internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • Culture built on trust, with no time-tracking requirements
  • Home office
  • Specific benefits and conditions defined in the engagement agreement; eligibility may vary for independent contractors