IT Operations

Sur Global

. Serve as the technical expert in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements.

Posted 11/5/2026full-timeBuenos Aires • ArgentinaMid-LevelSenior💰 $3,500 - $4,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in software deployment, systems management, and technical support, with a strong focus on problem-solving and effective communication. Proficient in utilizing cloud platforms and version control systems while maintaining high standards of documentation and user support.

Highest-signal resume keywords

Software DeploymentVersion Control SystemsCloud PlatformsTechnical SupportProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Software DeploymentVersion Control SystemsCloud PlatformsScripting LanguagesTechnical Documentation

Soft Skills

Analytical SkillsCommunication SkillsAttention to DetailOrganizational SkillsAbility to Work Under Pressure

Tools & Technologies

GitSVNAWSAzureGCPZendesk

Industry Keywords

SaaSStart-Up EnvironmentUATEnd-to-End TestingRemote Desktop Support

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformPythonSubversion

About the role

Key responsibilities & impact

Serve as the technical expert in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements.
Serve as the technical expert in all aspects of deployment and systems management involving multiple technology disciplines.
Provide top-level consultation and technical expertise to senior and mid-level management on Windows PC and Mac deployment and systems management topics.
Assist Product and Sales when needed.
Design, conduct, and document UAT and end-to-end solution quality tests.
Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues.
Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system.
Navigate technical documentation to follow appropriate troubleshooting steps for reported issues.
Monitor ticket queues to ensure SLA compliance and escalate when necessary.
Maintain clear and consistent documentation of incidents and resolution notes using Zendesk.
Deliver remote desktop support to both client and internal users.
Proactively identify emerging issues and act quickly to mitigate impact.
Notify management of trending technical problems and contribute ideas for process improvements.
Build effective cross-functional relationships to support escalation paths and end-user success.
Uphold a positive, professional atmosphere with both customers and colleagues.

Requirements

What you’ll need

C1 level English or equivalent proficiency.
Experience in software deployment and installation.
Expertise in version control systems (e.g., Git, SVN).
Experience with cloud platforms (e.g., AWS, Azure, GCP).
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Ability to work well under pressure and meet deadlines in a fast-paced start-up environment.
Experience in SaaS and start-up environments is strongly preferred.
Attention to detail and organizational skills.
Preferred experience in scripting languages such as Bash, Python or PowerShell.
Only CV's submitted in English will be accepted

Benefits

Comp & perks

Unlimited PTO + holidays
$1500 USD Tech budget
1 day in office in Palermo, Buenos Aires