Medical Virtual Assistant

Sur Global

. Handle inbound and outbound calls with patients, healthcare providers, and insurance companies .

Posted 10/22/2026full-timeRemote • Nicaragua, Honduras, Colombia, Guatemala, Peru, BoliviaJuniorMid-Level💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in English and Spanish with strong communication skills, adept at managing patient interactions and maintaining confidentiality in compliance with HIPAA regulations. Proficient in EMR/EHR systems and experienced in healthcare administration, patient scheduling, and insurance verification.

Highest-signal resume keywords

Fluency In English And SpanishEMR/EHR Systems ProficiencyPatient Scheduling ExperienceInsurance Verification SkillsHealthcare Administration Background

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPatient Information ManagementInsurance Eligibility VerificationMedical Office Record MaintenanceCall HandlingOrganizational SkillsAttention To DetailComputer LiteracyMedical Terminology FamiliarityDocumentation

Soft Skills

Effective CommunicationInterpersonal SkillsSound JudgmentSelf-MotivatedDependable

Tools & Technologies

Google WorkspaceMicrosoft OfficeEpicCernerAthenahealthNextGen

Certifications & Qualifications

HIPAA Certification

Industry Keywords

Healthcare AdministrationPatient Care CoordinationBPO OperationsVirtual AssistanceCustomer Service

About the role

Key responsibilities & impact

Handle inbound and outbound calls with patients, healthcare providers, and insurance companies
Schedule, confirm, and coordinate patient appointments while maintaining accurate calendars and medical office records
Access and update patient information using EMR/EHR systems while ensuring accuracy and confidentiality
Assist with insurance eligibility verification, coverage inquiries, and patient information validation
Support patient intake, admissions, and front-desk operations
Serve as a communication link between patients and healthcare professionals
Perform data entry, email management, record maintenance, and documentation
Communicate with English- and Spanish-speaking patients
Follow healthcare procedures, patient privacy standards, and HIPAA requirements
Maintain attendance, productivity, and service quality while adapting to assigned US healthcare clients’ working hours

Requirements

What you’ll need

Fluency in English and Spanish, with excellent verbal and written communication skills and confidence handling professional phone conversations in both languages
Previous experience in customer service, call centers, BPO operations, virtual assistance, healthcare administration, or another relevant customer-facing role
Strong phone-handling skills for frequent inbound and outbound calls
Excellent organizational skills and attention to detail
Strong computer literacy and proficiency with Google Workspace, Microsoft Office, or similar business applications
Ability to learn new systems, follow procedures, and handle confidential patient information responsibly
Strong interpersonal skills, sound judgment, and effective communication with patients, medical professionals, and internal teams
Self-motivated, dependable, and comfortable working independently in a fully remote environment
Flexibility to work US business hours, including Eastern, Central, or Pacific Time
Access to a reliable computer, high-speed internet, suitable home workspace, backup equipment, and connectivity
Preferred: 1–2 years of experience supporting US healthcare accounts, medical practices, insurance providers, or healthcare-related BPO operations
Preferred: Familiarity with medical terminology, patient scheduling, insurance verification, or medical office workflows
Preferred: Hands-on experience with EMR/EHR platforms such as Epic, Cerner, Athenahealth, or NextGen
Preferred: Previous experience as a Medical Virtual Assistant, Medical Receptionist, Patient Care Coordinator, or Healthcare Customer Service Representative
Preferred: Degree or educational background in healthcare, nursing, medical administration, or a related field
Preferred: Knowledge of HIPAA regulations or an existing HIPAA certification
Preferred: Experience supporting US-based clients or working with distributed international teams

Benefits

Comp & perks

Fully remote - Latin America
Independent Contractor
Full-time schedule aligned with assigned US client business hours