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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for desktops, laptops, and mobile devices, with a strong focus on Windows/Linux OS, Office 365, and identity management via Okta. Proficient in network connectivity, security incident handling, and maintaining enterprise infrastructure while adhering to best practices like NIST and ISO 27001.
Highest-signal resume keywords
Technical Support for Desktops and LaptopsWindows Server AdministrationOffice 365 SupportNetworking FundamentalsIdentity and Access Management via Okta
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows ServerLinuxVMwareOffice 365Active DirectoryDNSDHCPCommvaultCheckpointCrowdStrike
Soft Skills
Excellent Communication SkillsStrong Organizational SkillsTime Management SkillsAttention to DetailProactive and Self-Motivated
Tools & Technologies
JIRAVPNNetAppNASJuniper Switches
Industry Keywords
Zero Trust PrinciplesAudit LoggingNIST Best PracticesISO 27001
Tech Stack
Tools & technologiesDNSLinuxSwitchingVMware
About the role
Key responsibilities & impact- Provide technical support for desktops, laptops, mobile devices, and enterprise applications
- Support Windows/Linux OS, Office 365, network connectivity, VPN, and user access
- Support identity and access management via Okta, including SSO and MFA
- Handle user-related security incidents in coordination with the SOC
- Maintain the on-site server cabinet and edge infrastructure
- Administer VMware hosts, Juniper switches, Checkpoint connectivity, Windows Server, and basic Linux systems
- Perform hardware diagnostics and connectivity validation
- Monitor Commvault backups and perform restore tests
- Support data recovery drills and failover scenarios
- Respond to CrowdStrike alerts, execute containment actions, and escalate when needed
- Troubleshoot VLANs, switching, and firewall connectivity
- Coordinate network changes with global IT teams
- Manage work via JIRA tickets, maintain documentation and SLA tracking
- Participate in weekly global IT meetings
- Enforce MFA and Zero Trust principles, ensure audit logging, and follow NIST / ISO 27001 best practices
Requirements
What you’ll need- Hands-on experience with Office 365, Active Directory, DNS, and DHCP
- Experience administering Windows Server (2012-2025) and Windows 11
- Experience with VMware
- Solid networking fundamentals
- Excellent communication skills in English and German
- Knowledge of Linux, Commvault, NetApp / NAS, Checkpoint, Okta (SSO, MFA), and CrowdStrike is advantageous
- Ability to communicate clearly and promptly with employees at all levels
- Strong organizational and time management skills, with ability to prioritize tasks effectively
- Attention to detail
- Ability to work independently and as part of a global team
- Proactive, self-motivated, and results-driven, with a strong work ethic
Benefits
Comp & perks- Full-time employee position
- Fixed-term contract for 12 months with possibility of extension