Senior Manager, Client Operations

Surgical Information Systems

. Lead a revenue cycle team and directly supervise assigned managers.

Posted 10/13/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing revenue cycle teams, focusing on performance management, quality service delivery, and strategic planning. Capable of driving productivity through effective coaching, metric evaluation, and cross-departmental collaboration.

Highest-signal resume keywords

Revenue Cycle ManagementPerformance ManagementTeam LeadershipClient CommunicationData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing ReconciliationKPI ManagementAR ManagementPerformance MetricsStrategic Planning

Soft Skills

CoachingTime ManagementOrganizationCommunicationProblem Solving

Industry Keywords

Client DirectionQuality ServiceProductivityFeedbackHuman Resources

About the role

Key responsibilities & impact

Lead a revenue cycle team and directly supervise assigned managers.
Develop and implement strategies focused on best-in-class service, quality, responsiveness, and client direction.
Partner with managers and associates to determine staffing, tools, coaching, and training needs.
Drive quality service by meeting or exceeding established metrics.
Monitor and support teammates daily and provide leadership with metric updates.
Drive productivity and quality results; coach team members on time management, organization, and metrics.
Measure and evaluate employees against established goals and objectives.
Engage employees in performance management activities.
Direct AR team work, ensure billing timelines are met, and manage payment posting trends and reconciliation.
Provide employees with regular feedback and guidance.
Participate in meetings, performance improvement planning, strategic planning, project development, and plan execution.
Respond to leader, client, and associate questions with data and analytical observations.
Coach performance and manage associate progression or timely exit when results are not forthcoming.
Work with Human Resources on applications, interviews, and hiring recommendations.
Engage other departments and third-party vendors to resolve associate or client challenges.
Meet budgeted revenue and expense expectations.
Review client AR, worklists, process status codes, high-priority AR assignments, and critical metrics monthly.
Serve as the client point of contact, communicating by phone or email every two weeks before month-end review meetings.
Escalate issues to the VP, Revenue Cycle.
Identify client needs and provide best-practice workflow feedback.
Complete, review, and provide feedback on monthly client dashboards covering case volume, cash, issues, and KPIs.
Manage month-end reporting and client billing reconciliation.
Manage fee schedule updates, chargemaster increases, contract grids, and client profiles.
Prepare and send client invoices.
Resolve QA cards by reviewing cases, correcting statuses, and providing team feedback.

Requirements

What you’ll need

Experience, skills, education, licenses, and certifications are not specified in the posting.
At this time we are unable to sponsor H1B candidates.

Benefits

Comp & perks

Medical insurance
Vision insurance
Dental insurance
Short Term Disability
Long Term Disability
Life Insurance
Vacation/Sick time
401(k) retirement plan with company match
Paid Holidays
SIS Cares Day
Fully Remote