Senior Manager – Research, Client Success

Surgo Health

. Own Derin research projects from onboarding through delivery, scoping projects with clients and partners and translating needs into execution plans .

Posted 10/27/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing research projects from inception to delivery, with a strong focus on client communication and collaboration. Proficient in translating client needs into actionable plans while ensuring adherence to data protection standards and quality checks.

Highest-signal resume keywords

Research Project ManagementClient CommunicationQualitative And Quantitative ResearchSurvey Instrument DevelopmentHealthcare Stakeholder Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Research MethodologySurvey InstrumentsData AnalysisInterview GuidesSampling Techniques

Soft Skills

Attention To DetailConsensus BuildingStakeholder ManagementVerbal CommunicationWritten Communication

Tools & Technologies

AI-Driven InterfacesData Protection ToolsProject Management Software

Industry Keywords

Healthcare ConsultingClient ServicesBehavioral SciencePayersProviders

About the role

Key responsibilities & impact

Own Derin research projects from onboarding through delivery, scoping projects with clients and partners and translating needs into execution plans
Serve as the day-to-day client contact by running status calls, writing updates, and managing scope and expectations
Represent Surgo and Derin’s mission, product, and values to clients
Support clients in using Derin data to achieve research objectives
Coordinate research, behavioral science, engineering, partners, and clients to drive alignment, decisions, and action
Translate client study objectives into survey instruments for the AI-driven Derin interface
Collaborate with engineering to configure Derin for client needs while balancing product goals and short-term projects
Set timelines, configure, test, launch, monitor fieldwork, and deliver data
Coordinate quality checks covering interview flows, prompts, skip logic, translations, and edge cases
Monitor live fieldwork, identify issues, and escalate when needed
Ensure deployments follow safeguarding and data protection rules for AI-moderated interviews
Turn project lessons and client feedback into structured product guidance
Build and maintain checklists, templates, documentation, and standard delivery processes
Contribute to external writing on Derin, including articles, social content, and peer-reviewed publications

Requirements

What you’ll need

5+ years of experience in research, consulting, or client services in a health-related area
Knowledge of US healthcare and familiarity with healthcare stakeholders such as payers and providers
Ability to understand varying stakeholder needs and objectives and speak their language
Strong attention to detail across multiple projects
Working knowledge of qualitative and quantitative research
Understanding of survey instruments, interview guides, sampling, and basic analysis
Strong written and verbal client communication skills
Track record of building consensus quickly across people with different priorities
Experience in a fast-moving, mission-driven organization
Preferred: experience working with engineers or product developers and translating client project needs into product update options
Must be based in Washington, DC
Must work in the office 2 days per week
Minimal travel expected

Benefits

Comp & perks

Competitive salary and equity compensation
100% of premiums paid for a Platinum healthcare plan for employees and dependents
Flexible PTO with 11 holidays
401(k) employer match up to 4%
3 months paid parental leave
Public Benefit Corporation with an impact mission