Junior IT Support Technician

SURVEY SOLUTIONS

. Provide first-line IT support in person and remotely .

Posted 11/12/2026full-timeNottingham • United KingdomJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing IT support, troubleshooting Windows 10/11 and Microsoft 365 applications, and managing user administration in Active Directory and Microsoft Entra ID. Capable of maintaining IT asset records and promoting IT security awareness while effectively communicating technical issues to non-technical users.

Highest-signal resume keywords

IT Support ExperienceWindows 10/11 TroubleshootingMicrosoft 365 ApplicationsActive Directory AdministrationHelpdesk Ticketing System

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingPC SetupLaptop SetupBasic NetworkingHardware RepairsUser AdministrationMFA EnrolmentIT Asset ManagementSoftware LicensingNetwork Connectivity

Soft Skills

Friendly MannerPatienceAttention to DetailOrganizational SkillsCommunication Skills

Tools & Technologies

Helpdesk SoftwareMicrosoft Entra IDActive DirectoryMicrosoft Dynamics 365Business Central

Certifications & Qualifications

CompTIA A+CompTIA Network+Microsoft 365 Fundamentals

Industry Keywords

IT SupportEngineering Surveying ServicesIT Security PoliciesUser GuidesKnowledge-Base Articles

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Provide first-line IT support in person and remotely
Log and update helpdesk tickets and keep users informed
Troubleshoot Windows 10/11, Microsoft 365 and business application issues
Build, configure and deploy laptops, desktops and peripherals
Perform basic hardware repairs and upgrades
Handle password resets, MFA enrolment and basic user administration in Active Directory and Microsoft Entra ID
Support joiner, mover and leaver processes, including account setup, equipment preparation and IT inductions
Maintain the IT asset register and software licence records
Help diagnose basic network and Wi-Fi connectivity issues
Write and maintain user guides and knowledge-base articles
Follow IT security policies, promote security awareness and report suspected phishing or security incidents
Visit regional offices when required and assist with office moves, equipment rollouts and IT projects
Serve as the first point of contact for IT support across Survey Solutions, an engineering surveying services company
Report to the IT Manager and escalate complex issues to the IT Manager or third-party support partners

Requirements

What you’ll need

1–2 years' IT support experience, gained through employment, an apprenticeship or similar
Good working knowledge of Windows 10/11 and Microsoft 365 applications
Experience setting up and troubleshooting PCs, laptops and peripherals
Experience using a helpdesk or ticketing system
Basic understanding of networking, including IP addressing, DNS, DHCP and Wi-Fi
Friendly, patient manner and ability to explain technical issues to non-technical colleagues
Well organised, with good attention to detail and judgement to know when to escalate
Desirable: exposure to Active Directory, Entra ID, Intune or Exchange Online
Desirable: experience supporting Microsoft Dynamics 365 or Business Central
Desirable: entry-level certification such as CompTIA A+, CompTIA Network+ or Microsoft 365 Fundamentals

Benefits

Comp & perks

24 days' holiday, rising to 30 with length of service, plus bank holidays
Flexible working hours
Flexible holidays
Christmas bonus
Life assurance
Company sick pay
Health and wellbeing schemes
Wellbeing helpline
Long service awards
Birthday gifts
Refer a Friend scheme
Training in Microsoft 365 administration, Intune, networking, cyber security, Azure and PowerShell
Clear pathway towards an IT Support Technician or IT Administrator role