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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on delivering positive experiences and effective problem-solving. Capable of collaborating across teams and adapting to a fast-paced environment while utilizing critical thinking and communication skills.
Highest-signal resume keywords
Customer Service ExperienceCritical Thinking SkillsStrong Communication SkillsCollaboration SkillsAdaptability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Problem-SolvingQuick LearningFlexibilityFriendly AttitudeSolution-Focused
Industry Keywords
Customer-Facing RoleInternetTechnologyE-CommerceCustomer Experience
About the role
Key responsibilities & impact- Help customers by email, chat, or phone
- Troubleshoot issues and guide customers to the best solutions
- Share tips to help customers get the most from SurveyMonkey products
- Collaborate with teammates and other departments to solve challenges
- Improve the overall customer experience
- Identify opportunities to automate repetitive work
- Deliver friendly, reliable, solution-focused customer service
- Report to Sharon in the Customer Support organization
Requirements
What you’ll need- 1+ years’ experience in a customer-facing role, ideally within an internet, technology, or e-commerce environment
- Passion for delivering excellent customer service and creating positive experiences
- Critical thinking skills and ability to think on your feet
- Quick learner
- Strong spoken and written communication skills
- Confidence engaging customers by phone, email, or chat
- Flexibility to work across varying shift times to support global customers
- Collaborative mindset and eagerness to learn
- Ability to adapt in a fast-moving environment
Benefits
Comp & perks- Bonuses may be offered as part of the total compensation package
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- RRSP matching
- Flexible spending and health savings account
- Paid holidays
- Paid time off
- Employee assistance program
- Flexible, hybrid work environment
- CHOICE Fund programs
- In-person collaboration and thoughtfully designed offices
- Career growth and meaningful connections
- Accommodations for applicants with disabilities