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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on delivering positive experiences and effective problem-solving. Capable of collaborating across teams and adapting to a fast-paced environment while engaging with customers through various communication channels.
Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsCritical ThinkingCollaborationFlexibility
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Problem-SolvingQuick LearnerAdaptabilityFriendly ServiceEagerness to Learn
Industry Keywords
Customer-Facing RoleInternetTechnologyE-CommerceGlobal Customer Support
About the role
Key responsibilities & impact- Support customers by email, chat, or phone
- Troubleshoot issues and guide customers to the best solutions
- Share tips to help customers get the most from SurveyMonkey products
- Collaborate with teammates and other departments to solve challenging issues
- Identify opportunities to automate repetitive work
- Deliver friendly, reliable, solution-focused service
- Champion users as part of the Global Customer Support team
- Work from the Ottawa office up to 1 day per week
Requirements
What you’ll need- 1+ years’ experience in a customer-facing role, ideally within an internet, technology, or e-commerce environment
- Passion for delivering excellent customer service and creating positive experiences
- Critical thinking skills and ability to think on your feet
- Quick learner
- Strong spoken and written communication skills
- Confidence engaging customers by phone, email, or chat
- Flexibility to work across varying shift times to support global customers
- Collaborative mindset and eagerness to learn
- Ability to adapt in a fast-moving environment
- Legally entitled to work in Canada
- Able to meet the specific in-office work requirements
Benefits
Comp & perks- Bonuses may be offered as part of the total compensation package
- Medical, dental, vision, life, and disability insurance
- RRSP matching
- Flexible spending and health savings account
- Paid holidays
- Paid time off
- Employee assistance program
- Flexible, hybrid work environment
- CHOICE Fund programs
- Professional growth and career development opportunities
- Hands-on mentorship, skill-building, and internal mobility opportunities