Bilingual Spanish Customer Service – Insurance Billing/Self Pay

Sutherland

. Serve as the primary point of contact for patients calling about self-pay and out-of-pocket medical balances .

Posted 9/24/2026full-timeRemote • North Carolina • EgyptMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient financial account resolution, understanding of insurance eligibility and billing priorities, and adherence to federal and state regulations including HIPAA and PCI Compliance. Strong communication skills and the ability to multitask in a fast-paced healthcare environment are essential.

Highest-signal resume keywords

Patient Financial Account ResolutionInsurance Eligibility RequirementsHIPAA ComplianceMicrosoft OfficeCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Skills 60 Words Per MinuteUnderstanding Payer ContractsReviewing Claim DenialsResolving Financial AccountsUnderstanding Insurance Billing Priority

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationAbility to MultitaskAbility to Work Under Pressure

Tools & Technologies

SMS InvisionI-seriesMeditechEpic

Industry Keywords

Healthcare KnowledgeSelf-Pay AccountsOut-of-Pocket Medical BalancesFederal RegulationsState Regulations

Tech Stack

Tools & technologies

Invision

About the role

Key responsibilities & impact

Serve as the primary point of contact for patients calling about self-pay and out-of-pocket medical balances
Deliver high-quality customer service
Resolve financial accounts using approved guidelines
Adhere to speed and accuracy metrics
Understand payer contracts, rules and regulations
Understand insurance eligibility requirements
Understand insurance billing priority
Review claim denials, rejections and underpayments
Communicate issues and offer suggestions to Management for process improvements
Understand and apply federal and state rules and regulations, including HIPAA, PCI Compliance regulations, and PII/PHI Security

Requirements

What you’ll need

High School diploma or GED required; College preferred
Hospital or Healthcare (US) knowledge/experience preferred
Contact or Call Center experience preferred
Excellent verbal, written and communication skills required
Ability to multitask and work under pressure
Minimum typing skills 60 words per minute with the ability to talk and type
Minimum 3-5 years’ work-related experience
SMS Invision, I-series, Meditech, Epic experience a plus
Microsoft Office experience required
Eligible to work in the USA