Credit Operations/Originations SME, Analyst

Sutherland

. Support clients across credit operations, including loan origination, underwriting workflows, credit decisioning, credit risk processes, and collections .

Posted 11/4/2026full-timeRemote • Barranquilla • ColombiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in credit operations, including loan origination, underwriting, and credit risk processes, while effectively managing B2B client accounts and resolving operational issues. Proficient in using Jira for ticket tracking and possesses strong analytical and communication skills in both English and Spanish.

Highest-signal resume keywords

Credit Operations ExperienceLoan OriginationUnderwriting WorkflowsJira ProficiencyB2B Client Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit Risk ProcessesCredit Decisioning WorkflowsAPIs UnderstandingSystem IntegrationsBasic ScriptingSystem Log InterpretationOperational Incident InvestigationCollections ProcessesTechnical DocumentationIssue Resolution

Soft Skills

Analytical SkillsOrganizational SkillsCommunication SkillsAttention to DetailProblem-Solving Skills

Tools & Technologies

JiraPostmanVirtual Desktop Infrastructure (VDI)Ticketing PlatformsSystem Configuration Logs

Industry Keywords

Financial ServicesB2B Client AccountsCredit Reporting Agency IntegrationsLending SupportOperational Cases

About the role

Key responsibilities & impact

Support clients across credit operations, including loan origination, underwriting workflows, credit decisioning, credit risk processes, and collections
Manage a portfolio of B2B client accounts, balancing competing priorities and maintaining consistent follow-up on open issues
Investigate operational incidents, document findings, and coordinate escalations with engineering and other internal teams
Track support tickets through resolution using Jira or similar tools, providing clear updates on progress and outstanding actions
Support issues involving credit reporting agency integrations, APIs, and system configurations
Review system logs and interpret basic technical information to assist with troubleshooting
Participate in regular meetings with client subject matter experts to review issues, clarify requirements, and align on priorities
Maintain accurate records and resolution reports, ensuring service delivery meets agreed standards and client expectations
Communicate with clients in English and coordinate with internal teams in Spanish

Requirements

What you’ll need

At least two years of experience in credit operations, lending support, or a related financial services role
Experience in loan origination, underwriting, and credit risk, with a solid understanding of credit processes and decisioning workflows
Experience supporting B2B clients and managing multiple accounts or concurrent operational cases
Ability to investigate issues, manage escalations, and follow through on resolution
Experience with Jira or similar ticketing platforms
Functional understanding of APIs and system integrations
Ability to read system logs and understand basic scripting or coding logic
English proficiency at B2 level or above, both written and spoken
Fluency in Spanish
Strong analytical, organizational, and communication skills, with close attention to detail
Preferred: Experience with credit reporting agency integrations and collections processes
Preferred: Familiarity with Postman, virtual desktop infrastructure (VDI), and system configuration logs
Preferred: Experience working directly with engineering teams to resolve client issues

Benefits

Comp & perks

Remote work option for employees based in Bogota
Onsite work arrangement for employees based in Barranquilla