Customer Care Representative

Sutherland

. Deliver exceptional service and solutions to customers of Sutherland’s clients through inbound calls and chat .

Posted 10/8/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and active listening skills while effectively handling customer inquiries and service requests. Proficient in multitasking and maintaining attention to detail in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceStrong Communication SkillsActive Listening SkillsAttention to DetailMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service Requests HandlingBilling Questions ResolutionEnergy Conservation AdviceBasic MS Office KnowledgeKeyboard Skills

Soft Skills

Problem-SolvingProbing Questions

Tools & Technologies

Leading TechnologiesCustomer Service Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Inbound CallsChat SupportCustomer SolutionsInternet Access Requirements

About the role

Key responsibilities & impact

Deliver exceptional service and solutions to customers of Sutherland’s clients through inbound calls and chat
Handle service requests, billing questions, energy conservation advice, and other customer calls
Use leading technologies and systems
Work with a dedicated team of leaders and peers
Complete testing as part of the application process

Requirements

What you’ll need

Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
Strong communication and active listening skills
Ability to leverage probing questions to resolve issues
Strong attention to detail
Ability to effectively multitask
High school diploma or GED
Know your way around a PC with strong keyboard skills and basic MS Office knowledge
Internet access speeds of 2 Mbps upload and 10 Mbps download or faster
Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with the systems
A quiet and distraction-free, secure place to work
Must reside in and be authorized to work in the United States

Benefits

Comp & perks

Medical, dental and vision benefits
Paid training
PTO
Advancement opportunities
Monthly rewards & recognition programs
Employee Discounts
Health and Wellness programs including a personal trainer dedicated to Sutherland