Customer Care Representative

Sutherland

. Deliver exceptional service and solutions to customers of Sutherland's customers through inbound calls and chat .

Posted 10/15/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and active listening skills while effectively resolving customer issues through probing questions. Proficient in multitasking and maintaining attention to detail in a remote work environment.

Highest-signal resume keywords

Customer ServiceProbing QuestionsStrong Communication SkillsAttention to DetailMultitasking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Requests HandlingBilling Questions ResolutionEnergy Conservation AdviceBasic MS Office KnowledgeKeyboard Skills

Soft Skills

Active ListeningProblem Solving

Tools & Technologies

PC ProficiencyInternet Connectivity

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Inbound CallsChat SupportCustomer Solutions

About the role

Key responsibilities & impact

Deliver exceptional service and solutions to customers of Sutherland's customers through inbound calls and chat
Handle service requests, billing questions, energy conservation advice, and other customer call types
Resolve customer issues using probing questions
Work with leading technologies and systems
Participate in paid training
Work with a dedicated team of leaders and peers

Requirements

What you’ll need

Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
Strong communication and active listening skills
Ability to leverage probing questions to resolve issues
Strong attention to detail
Ability to effectively multitask
High school diploma or GED
Know your way around a PC with strong keyboard skills and basic MS Office knowledge
Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download
Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems
A quiet and distraction-free, secure place to work
Must live in Canada and be authorized to work in Canada

Benefits

Comp & perks

Medical, dental and vision benefits
Paid training
PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Monthly rewards & recognition programs
Employee Discounts
Health and Wellness programs including a personal trainer dedicated to Sutherland
Employees can work remotely