Customer Care Representative – Spanish/English

Sutherland

. Respond to incoming calls related to student inquiries .

Posted 9/19/2026full-timeRemote • Texas • EgyptMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in both English and Spanish, with a focus on customer service and problem-solving. Proficient in multitasking and utilizing Microsoft Office tools to assist families and schools in the scholarship program.

Highest-signal resume keywords

Fluency In English And SpanishCustomer Service ExperienceExcellent Verbal And Written Communication SkillsStrong Multitasking AbilitiesFamiliarity With Microsoft Office Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Active ListeningProblem-SolvingDrive To Meet Goals

Tools & Technologies

Microsoft Office

Industry Keywords

Scholarship ProgramStudent InquiriesFunding Status

About the role

Key responsibilities & impact

Respond to incoming calls related to student inquiries
Assist families and schools participating in the scholarship program
Answer questions about scholarship applications and funding status
Ensure callers are satisfied and students are registered
Provide solutions using probing questions and active listening

Requirements

What you’ll need

Temporary 6-month contract
Eligible to work in the USA
Excellent verbal and written communication skills
Strong multitasking abilities
Fluency in English and Spanish; fluency will be tested at application
Drive to solve problems and meet goals
Familiarity with Microsoft Office tools
Experience in customer service
Excellent wired internet connectivity
Quiet, distraction-free, secure place to work

Benefits

Comp & perks

Work from home
All equipment provided