Customer Service – Insurance Billing, Self Pay

Sutherland

. Serve as the primary point of contact for patients calling about self-pay and out-of-pocket medical balances .

Posted 9/21/2026full-timeRemote • North Carolina • EgyptMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient financial account resolution, insurance eligibility requirements, and compliance with federal and state regulations, including HIPAA and PCI. Strong communication skills and the ability to multitask in a fast-paced healthcare environment are essential.

Highest-signal resume keywords

Patient Financial Account ResolutionInsurance Eligibility RequirementsHIPAA ComplianceMicrosoft Office ExperienceCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Skills 60 Words Per MinuteInsurance Billing PriorityClaim Denial ReviewFinancial Account ResolutionPayer Contracts Understanding

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationAbility To MultitaskWork Under Pressure

Tools & Technologies

SMS InvisionI-SeriesMeditechEpic

Industry Keywords

Healthcare KnowledgeSelf-Pay AccountsOut-Of-Pocket BalancesFederal RegulationsState RegulationsPCI CompliancePII/PHI Security

Tech Stack

Tools & technologies

Invision

About the role

Key responsibilities & impact

Serve as the primary point of contact for patients calling about self-pay and out-of-pocket medical balances
Deliver high-quality customer service
Resolve financial accounts using approved guidelines
Adhere to speed and accuracy metrics
Understand payer contracts, rules and regulations
Apply insurance eligibility requirements and insurance billing priority
Review claim denials, rejections and underpayments
Communicate issues and offer suggestions to Management for process improvements
Understand and apply federal and state rules and regulations, including HIPAA, PCI Compliance regulations, and PII/PHI Security

Requirements

What you’ll need

High School diploma or GED required; College preferred
Hospital or Healthcare (US) knowledge/experience preferred
Contact or Call Center experience preferred
Excellent verbal, written and communication skills required
Ability to multitask and work under pressure
Minimum typing skills 60 words per minute with the ability to talk and type
Minimum 3-5 years’ work-related experience
SMS Invision, I-series, Meditech, Epic experience a plus
Microsoft Office experience required
Eligible to work in the USA