Customer Service – Insurance Billing, Self Pay

Sutherland

. Serve as the primary point of contact for patients calling regarding self-pay and out-of-pocket medical balances .

Posted 11/12/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient financial account resolution, insurance eligibility requirements, and adherence to HIPAA and PCI compliance. Proven ability to deliver exceptional customer service while managing multiple tasks in a fast-paced healthcare environment.

Highest-signal resume keywords

Patient Financial Account ResolutionInsurance Eligibility RequirementsHIPAA ComplianceCustomer Service ExcellenceCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Skills (60 WPM)Claim Denial ReviewInsurance Billing PriorityFinancial Account ResolutionPayer Contracts Understanding

Soft Skills

Excellent Communication SkillsAbility to MultitaskWork Under Pressure

Tools & Technologies

SMS InvisionI-SeriesMeditechEpicMicrosoft Office

Industry Keywords

Healthcare KnowledgeSelf-Pay AccountsOut-of-Pocket BalancesFederal RegulationsState Regulations

Tech Stack

Tools & technologies

Invision

About the role

Key responsibilities & impact

Serve as the primary point of contact for patients calling regarding self-pay and out-of-pocket medical balances
Deliver high-quality customer service
Resolve financial accounts using approved guidelines
Adhere to speed and accuracy metrics
Understand payer contracts, rules and regulations
Apply insurance eligibility requirements and insurance billing priority
Review claim denials, rejections and underpayments
Communicate issues and offer suggestions to Management for process improvements
Apply federal and state rules and regulations, including HIPAA, PCI Compliance, and PII/PHI Security

Requirements

What you’ll need

High School diploma or GED required; College preferred
Hospital or Healthcare (US) knowledge/experience preferred
Contact or Call Center experience preferred
Excellent verbal, written and communication skills required
Ability to multitask and work under pressure
Minimum typing skills of 60 words per minute with the ability to talk and type
Minimum 3-5 years’ work-related experience
SMS Invision, I-series, Meditech, Epic experience a plus
Microsoft Office experience required
Eligible to work in the USA