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Sutherland

Customer Service Representative

Sutherland

. Handle maintenance, collection, and liquidation activities for an assigned portfolio of accounts .

Posted 11/4/2026full-timeRemote • Georgia • United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while managing account maintenance and liquidation activities. Proficient in analyzing payment histories and communicating effectively with customers regarding account statuses and solutions.

Highest-signal resume keywords
Customer Service ExperienceExcellent Verbal And Written Communication SkillsStrong Multitasking AbilityAttention To DetailFamiliarity With Microsoft Office Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account AnalysisPayment ProcessingManual CalculationsRecord MaintenanceContract Review
Soft Skills
Problem-SolvingGoal Orientation
Tools & Technologies
Microsoft OfficeInternet Access
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Account LiquidationCustomer InquiriesTitle StatusesState-To-State TransfersOptional Products

Tech Stack

Tools & technologies
AndroidiOS

About the role

Key responsibilities & impact
  • Handle maintenance, collection, and liquidation activities for an assigned portfolio of accounts
  • Handle customer inquiries
  • Analyze payment history and account notes
  • Communicate account statuses to customers
  • Review customer contracts, including voluntary surrender, principal and interest breakdowns, and total loss processes
  • Advise customers regarding open and closed accounts
  • Provide information about title statuses, state-to-state transfers, and title protection
  • Assist customers with optional products
  • Assist with extensions and deferrals
  • Take payments and review account history and notes
  • Maintain accurate records of customer interactions, issues, and resolutions
  • Recommend appropriate customer solutions by analyzing accounts
  • Perform manual calculations
  • Manage multiple systems simultaneously

Requirements

What you’ll need
  • Complete SHL testing upon application
  • Excellent verbal and written communication skills
  • Strong multitasking ability
  • Strong attention to detail
  • Drive to solve problems and meet goals
  • Familiarity with Microsoft Office tools
  • Customer service experience
  • High school diploma or equivalent
  • Internet access speeds of at least 2 Mbps upload and 10 Mbps download
  • Hardwired internet access; wireless and satellite internet are not compatible
  • Productive, quiet, distraction-free, secure home workspace
  • Smartphone running iOS or Android, four years old or newer
  • Must complete interviews and assessments independently
  • Must be able to work Monday-Friday, 7AM-7PM CST, with no weekends

Benefits

Comp & perks
  • Medical, dental and vision benefits
  • Paid training
  • Generous PTO
  • Global Flexible Vacation Policy
  • Additional pay incentives
  • Monthly rewards & recognition programs
  • Advancement opportunities
  • Employee discounts
  • EAP and health and wellness programs
  • Personal trainer dedicated to Sutherland
  • Employer-provided equipment