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Sutherland

Customer Service Representative

Sutherland

. Handle maintenance, collection, and liquidation activities for an assigned portfolio of accounts .

Posted 9/23/2026full-timeRemote • United States, EgyptMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on communication, problem-solving, and attention to detail. Proficient in managing account maintenance and providing accurate information regarding customer accounts and contracts.

Highest-signal resume keywords
Customer Service ExperienceExcellent Verbal And Written Communication SkillsAttention To DetailMultitasking AbilityFamiliarity With Microsoft Office Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account MaintenancePayment AnalysisManual CalculationsRecord KeepingContract Review
Soft Skills
Problem-SolvingStrong CommunicationAttention To Detail
Tools & Technologies
Microsoft OfficeSmartphone (iOS Or Android)
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Customer InquiriesPayment HistoryAccount StatusTitle StatusPayment Deferrals

Tech Stack

Tools & technologies
AndroidiOS

About the role

Key responsibilities & impact
  • Handle maintenance, collection, and liquidation activities for an assigned portfolio of accounts
  • Handle customer inquiries
  • Analyze payment history and account notes
  • Communicate account statuses to customers
  • Review customer contracts, including voluntary surrender, principal and interest payment breakdowns, and total loss processes
  • Advise customers regarding open and closed account status
  • Provide information about title status, including state-to-state transfers and title protection
  • Assist customers with optional product information
  • Assist with extensions and payment deferrals
  • Take payments and review account history and notes
  • Maintain accurate records of customer interactions, issues, and resolutions
  • Recommend appropriate customer solutions by analyzing accounts

Requirements

What you’ll need
  • Excellent verbal and written communication skills
  • Strong multitasking ability
  • Strong attention to detail
  • Drive to solve problems and meet goals
  • Familiarity with Microsoft Office tools
  • Experience in customer service
  • High school diploma or equivalent
  • Internet access speeds of 2 Mbps upload and 10 Mbps download or faster
  • Hardwired internet access; wireless and satellite internet are not compatible
  • Productive, quiet, distraction-free, secure home workspace
  • Smartphone (iOS or Android), 4 years old or newer, capable of downloading the company communications app
  • Must be comfortable with manual calculations
  • Must be comfortable handling multiple systems simultaneously

Benefits

Comp & perks
  • Hourly Rate
  • Medical, dental and vision benefits
  • Paid training
  • Generous PTO
  • Global Flexible Vacation Policy
  • Additional pay incentives
  • Monthly rewards and recognition programs
  • Advancement opportunities
  • Employee discounts
  • EAP and Health and Wellness programs
  • Personal trainer dedicated to Sutherland
  • Company-provided equipment
  • Dedicated team of leaders and peers for support