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Customer Service Representative – Emergency
Sutherland. Deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively handling inquiries and providing solutions while maintaining excellent communication. Familiar with energy conservation programs and capable of supporting a public utility client in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceExcellent Verbal CommunicationProblem-Solving SkillsMicrosoft Office ProficiencyMulti-Tasking Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceEnergy Conservation AdviceService Requests HandlingBilling Questions ResolutionEmergency Situation Management
Soft Skills
Active ListeningWritten CommunicationGoal-Oriented
Industry Keywords
Public UtilityVirginia ResidencyEnergy Choice Programs
About the role
Key responsibilities & impact- Deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence
- Handle customer service calls, including service requests, billing questions, and energy conservation advice
- Handle calls related to power outages and other emergency situations
- Use active listening and probing questions to provide resolutions
- Educate customers on suppliers and energy choice programs
- Support a public utility client and its customers 24/7
Requirements
What you’ll need- Virginia state residency; position must be performed from within the State of Virginia
- Full-time availability
- Availability to work various shifts and at least one weekend day
- Excellent verbal and written communication skills
- Driven by solving problems and meeting goals
- Familiar with Microsoft Office
- Experience in customer service
- Strong multi-tasking skills
- High school diploma or equivalent
Benefits
Comp & perks- Available performance incentives
- $1 overnight premium for overnight shifts
- Medical, dental and vision benefits
- Paid training
- PTO
- Advancement opportunities
- Additional pay incentives
- Monthly rewards and recognition programs
- Employee discounts
- EAP and health and wellness programs
- Personal trainer dedicated to Sutherland