Property & Casualty Insurance Agent

Sutherland

. Provide expert support to existing clients .

Posted 9/21/2026full-timeRemote • Texas • EgyptJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on client retention, upselling, and cross-selling. Proficient in communication, problem-solving, and maintaining accurate documentation while supporting team collaboration.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsProficient PC SkillsFluent in English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed 30+ WPMDocumenting InteractionsTroubleshooting Service IssuesBilling Issue ResolutionClaims Issue Resolution

Soft Skills

Action-OrientedRelationship ManagementMentoring Junior Colleagues

Tools & Technologies

Internal SystemsWired Internet Connection

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call Center ExperienceClient RetentionUpsellingCross-SellingIndustry Trends

About the role

Key responsibilities & impact

Provide expert support to existing clients
Identify opportunities to offer additional products or services
Deliver professional and courteous service via phone, email, or web inquiries
Resolve client requests and maintain relationships supporting retention
Identify upselling and cross-selling opportunities
Collaborate with team members and leadership throughout the policy cycle
Troubleshoot escalated service, billing, and claims issues
Document interactions and maintain accurate records in internal systems
Stay informed on industry trends and recommend solutions based on client needs
Support and mentor junior colleagues when needed

Requirements

What you’ll need

2+ years of customer service experience preferred; call center experience a plus
Strong communication and problem-solving skills
Typing speed of 30+ WPM
High school diploma or GED required
Proficient PC and multitasking skills
Action-oriented and comfortable handling objections
Fluent in spoken and written English
Reliable internet with at least 50 Mbps download and 10 Mbps upload
Wired internet connection; no satellite or wireless
Modem updated within the past 12 months
Quiet, distraction-free workspace
Must be a resident of the United States
Must be authorized to work in the United States

Benefits

Comp & perks

Monthly incentives and recognition programs
Career growth and potential permanent placement after the seasonal role
Work-from-home flexibility
Company-provided equipment
Opportunity to be promoted from within
Full-time hours through February