Spanish Customer Service Representative – Emergency

Sutherland

. Deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence .

Posted 10/15/2026full-timeRemote • Virginia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Bilingual in Spanish and English, capable of providing support and education to customers in a public utility environment.

Highest-signal resume keywords

Bilingual In Spanish And EnglishCustomer Service ExperienceExcellent Verbal And Written Communication SkillsMicrosoft Office ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceEnergy Conservation AdviceService Requests HandlingBilling Questions ResolutionPower Outage Management

Soft Skills

Active ListeningMulti-TaskingProbing Questions

Industry Keywords

Public UtilityEnergy Choice ProgramsEmergency Situations

About the role

Key responsibilities & impact

Deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence
Handle customer service calls, including service requests, billing questions, and energy conservation advice
Handle calls related to power outages and other emergency situations
Use active listening and probing questions to provide resolutions
Educate customers on suppliers and energy choice programs
Support a public utility client and its customers 24/7

Requirements

What you’ll need

Must be a Virginia state resident
Must be bilingual in Spanish and English; testing sent upon application submission
Full-time availability
Full availability to work various shifts
Able to work at least one weekend day
Excellent verbal and written communication skills
Driven by solving problems and meeting goals
Familiar with Microsoft Office
Customer service experience with strong multi-tasking skills
High school diploma or equivalent
Must work from within the State of Virginia; may not work while located outside this region
Compliance with work-location requirements may be verified through company systems, sign-in records, security technologies, identity-verification procedures, and webcam verification as required

Benefits

Comp & perks

Hourly rate
Medical, dental and vision benefits
Paid training
PTO
Advancement opportunities
Additional pay incentives
Monthly rewards and recognition programs
Employee discounts
EAP and health and wellness programs
Personal trainer dedicated to Sutherland