Spanish/English Customer Service Representative

Sutherland

. Efficiently manage client accounts by taking ownership of account handling, maintenance, collection, and liquidation for assigned portfolios .

Posted 9/23/2026full-timeRemote • Tennessee • EgyptMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management capabilities, including ownership of client accounts, effective communication in both English and Spanish, and proficiency in handling high-volume inbound calls. Exhibits excellent organizational skills and attention to detail while maintaining professionalism in a fast-paced environment.

Highest-signal resume keywords

Account ManagementBilingual CommunicationCustomer Service ExperienceOrganizational SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

High School DiplomaTyping Speed of 30 WPMPayment AnalysisCollection NegotiationDocumentation Skills

Soft Skills

Verbal CommunicationWritten CommunicationAttention to DetailProfessional DemeanorCalm Under Pressure

Tools & Technologies

Microsoft WindowsMicrosoft WordMicrosoft Excel

Industry Keywords

Client AccountsInbound CallsRetail ServicesCall Contact Environment

About the role

Key responsibilities & impact

Efficiently manage client accounts by taking ownership of account handling, maintenance, collection, and liquidation for assigned portfolios
Analyze payment history and notes and clearly communicate account statuses to customers
Recommend appropriate solutions by analyzing customer accounts and negotiating acceptable collection arrangements
Promptly report or refer sensitive and complex issues to the Team Leader
Document all activities clearly and concisely in accordance with established procedures
Handle a high volume of inbound calls

Requirements

What you’ll need

High School Diploma (required)
Fluent in English and Spanish (required)
Ability to type a minimum of 30 WPM
Previous experience in customer service, retail services, and call contact environment
Strong organizational and problem-solving skills
Demonstrated ability to perform at a high level and support high-volume inbound calls
Excellent verbal and written communication skills
Excellent attention to detail
Working knowledge of Microsoft Windows, Word, and Excel
Ability to maintain a calm, professional, and positive demeanor while handling multiple projects and meeting deadlines
Eligible to work in the USA

Benefits

Comp & perks

A supportive team environment
Top-notch paid training
Unlimited advancement opportunities
Rewarding benefits package
Professional work opportunities supporting development of analytical and problem-solving skills