Technical Support Engineer – IASM

Sutherland

. Provide technical support via calls, email, and ticketing systems .

Posted 9/30/2026full-timeRemote • India, EgyptMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities with expertise in SQL, Windows OS troubleshooting, and Active Directory administration. Effectively communicates with customers to resolve issues and document solutions.

Highest-signal resume keywords

Technical Support ExperienceSQL KnowledgeWindows OS TroubleshootingActive Directory AdministrationCustomer Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL QueriesSQL ProfilerDatabase TroubleshootingWindows OS IssuesActive Directory ManagementData AnalysisScript HandlingIndex TroubleshootingLog AnalysisService Management

Soft Skills

Effective CommunicationCustomer Service

Tools & Technologies

Event ViewerServices.mscTicketing Systems

Industry Keywords

Technical SupportApplication SupportDatabase Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide technical support via calls, email, and ticketing systems
Communicate effectively with customers and resolve issues
Analyze and troubleshoot application, database, and infrastructure issues
Execute SQL queries and scripts for data analysis
Use SQL Profiler to diagnose performance issues
Handle database scripts and index-related troubleshooting
Troubleshoot Windows OS issues including third-party driver problems
Analyze logs using Event Viewer
Manage Windows services using services.msc
Understand server concepts and types of servers
Create and manage Active Directory accounts
Perform password resets and account unlocks
Document issues and resolutions

Requirements

What you’ll need

3+ year of experience in Technical Support / Application Support
Strong SQL knowledge including queries and SQL Profiler
Good understanding of databases, scripts, and indexes
Hands-on Windows OS troubleshooting experience
Knowledge of Active Directory administration
Excellent verbal and written communication skills
Comfortable speaking with customers over calls
Willing to work night shifts with rotational schedules between 8:30 AM and 8:30 PM

Benefits

Comp & perks

Employees can work remotely