Customer Service Agent II

Sutter Health

. Receive incoming inquiries and service requests from patients, employees, providers, vendors, and others via phone, email, web portal, and other channels .

Posted 10/16/2026full-timeRemote • United StatesJunior💰 $26 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written and verbal communication skills to convey sensitive information effectively while maintaining confidentiality. Proficient in managing multiple tasks and fostering collaborative relationships within a team to enhance customer satisfaction and service delivery.

Highest-signal resume keywords

Customer ServiceTime ManagementOrganizational SkillsConfidential Information ManagementCollaborative Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Human Resources ProcessesPayroll ProcessesAccounts Payable ProcessesSupply Chain ProcessesRevenue Cycle Customer Billing

Soft Skills

Written CommunicationVerbal CommunicationProblem SolvingTeam Collaboration

Tools & Technologies

Multi-Line PhonesPrintersFax MachinesCopiersScanners

Certifications & Qualifications

HS DiplomaGeneral Education Diploma (GED)

Industry Keywords

Customer SatisfactionBusiness Process ImprovementRegulatory CompliancePrivacy ProtectionStandard Operating Procedures

About the role

Key responsibilities & impact

Receive incoming inquiries and service requests from patients, employees, providers, vendors, and others via phone, email, web portal, and other channels
Respond with accurate and timely information while maintaining high customer service and quality standards
Support one or more service delivery teams as part of a team
Establish and maintain collaborative relationships with customers to identify additional ways to provide service and ensure customer satisfaction
Foster continuous improvement in business processes and services
Follow local, state, and federal regulations, codes, policies, and procedures to protect employee and patient privacy and safety

Requirements

What you’ll need

HS Diploma or General Education Diploma (GED)
1 year recent relevant experience
Knowledge of processes within one or more of Human Resources, Payroll, Accounts Payable, Supply Chain, or Revenue Cycle Customer Billing
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical individuals
Time management and organizational skills, including prioritization and working within standardized operating procedures and scientific methods to meet deadlines
Ability to work with and maintain confidential information
Ability to work independently and collaboratively within a team, including managing multiple tasks in an environment with interruptions
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options
Ability to build collaborative relationships with peers and healthcare providers
Ability to operate office equipment such as multi-line phones, printers, fax machines, copiers, and scanners

Benefits

Comp & perks

Comprehensive benefits package for eligible positions
Full-time schedule, Monday–Friday
No weekend requirements