Customer Service Agent II

Sutter Health

. Receive incoming inquiries and service requests from patients, employees, providers, vendors, and others via phone, email, web portal, and other channels .

Posted 10/16/2026full-timeRemote • United StatesJunior💰 $26 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written and verbal communication skills to convey sensitive information effectively while adhering to regulations and maintaining confidentiality. Proven ability to manage multiple tasks, prioritize effectively, and foster collaborative relationships within a team and with healthcare providers.

Highest-signal resume keywords

Customer ServiceTime ManagementOrganizational SkillsConfidential Information ManagementCollaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Human Resources KnowledgePayroll KnowledgeAccounts Payable KnowledgeSupply Chain KnowledgeRevenue Cycle Customer Billing Knowledge

Soft Skills

Written CommunicationVerbal CommunicationProblem SolvingRelationship Building

Tools & Technologies

Multi-Line PhonesPrintersFax MachinesCopiersScanners

Certifications & Qualifications

HS DiplomaGeneral Education Diploma (GED)

Industry Keywords

Customer SatisfactionService DeliveryContinuous ImprovementRegulations ComplianceStandard Operating Procedures

About the role

Key responsibilities & impact

Receive incoming inquiries and service requests from patients, employees, providers, vendors, and others via phone, email, web portal, and other channels
Respond with accurate and timely information while meeting customer service and quality standards
Support one or more service delivery teams as part of a team
Establish and maintain collaborative customer relationships to identify additional service opportunities and ensure satisfaction
Foster continuous improvement in business processes and services
Adhere to local, state, and federal regulations, codes, policies, and procedures protecting employee and patient information

Requirements

What you’ll need

HS Diploma or General Education Diploma (GED)
1 year recent relevant experience
Knowledge of processes within one or more of: Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing (required for first round of hiring)
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical individuals
Time management and organizational skills, including prioritization and ability to work within standardized operating procedures and scientific methods to meet deadlines
Ability to work with and maintain confidential information
Ability to work independently and collaboratively within a team, including managing multiple tasks with interruptions
Ability to identify, evaluate, and resolve standard problems using established options
Ability to build collaborative relationships with peers and healthcare providers
Ability to operate multi-line phones, printers, fax machines, copiers, scanners, and other office equipment

Benefits

Comp & perks

Comprehensive benefits package for eligible positions
Full-time regular employee status
Monday–Friday schedule with no weekend requirements