Customer Service Agent II

Sutter Health

. Receive intermediate-level incoming inquiries and service requests from patients, employees, providers, vendors, and others via phone, email, web portal, and other channels .

Posted 10/9/2026full-timeSacramento • California • United StatesJuniorMid-Level💰 $26 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written and verbal communication skills to convey sensitive information clearly while maintaining confidentiality. Proven ability to build collaborative relationships and support continuous improvement in service delivery within healthcare environments.

Highest-signal resume keywords

Customer ServiceTime ManagementOrganizational SkillsProblem SolvingCollaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Human Resources KnowledgePayroll KnowledgeAccounts Payable KnowledgeSupply Chain KnowledgeRevenue Cycle Customer Billing Knowledge

Soft Skills

Written CommunicationVerbal CommunicationInterpersonal Skills

Tools & Technologies

Multi-Line PhonesPrintersFax MachinesCopiersScanners

Certifications & Qualifications

High School DiplomaGeneral Education Diploma (GED)

Industry Keywords

HealthcareConfidential InformationRegulationsPoliciesProcedures

About the role

Key responsibilities & impact

Receive intermediate-level incoming inquiries and service requests from patients, employees, providers, vendors, and others via phone, email, web portal, and other channels
Respond with accurate and timely information while maintaining high customer service and quality standards
Work as part of a team supporting one or more service delivery teams
Establish and maintain collaborative relationships with customers to identify additional ways to assist and ensure satisfaction
Support continuous improvement in business processes and services
Adhere to local, state, and federal regulations, codes, policies, and procedures to protect employee and patient privacy and safety

Requirements

What you’ll need

High school diploma or General Education Diploma (GED)
2 years recent relevant experience
Knowledge of processes within one or more of: Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people
Well-developed time management and organizational skills, including prioritization and meeting deadlines
Ability to work with and maintain confidential information
Ability to work independently and as part of a team while accomplishing multiple tasks in an interrupted environment
Ability to identify, evaluate, and resolve standard problems using established solutions
Ability to build collaborative relationships with peers and other healthcare providers
Ability to operate office equipment such as multi-line phones, printers, fax machines, copiers, and scanners
Training is onsite at 2200 River Plaza Drive, Sacramento, CA

Benefits

Comp & perks

Comprehensive benefits package for eligible positions