Customer Service Agent II

Sutter Health

. Receive inquiries and service requests from patients, employees, providers, vendors, and others through phone, email, web portal, and other channels .

Posted 10/16/2026full-timeRemote • United StatesJunior💰 $26 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively managing inquiries and service requests while adhering to regulations and maintaining confidentiality. Capable of fostering collaborative relationships and supporting service delivery teams to enhance customer satisfaction.

Highest-signal resume keywords

Customer ServiceWritten And Verbal Communication SkillsTime ManagementOrganizational SkillsConfidential Information Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Human Resources ProcessesPayroll ProcessesAccounts Payable ProcessesSupply Chain ProcessesRevenue Cycle Customer Billing

Soft Skills

CollaborationProblem SolvingPrioritizationIndependenceTeamwork

Tools & Technologies

Multi-Line PhonesPrintersFax MachinesCopiersScanners

Certifications & Qualifications

HS DiplomaGeneral Education Diploma (GED)

Industry Keywords

Customer SatisfactionContinuous ImprovementRegulationsPrivacySafety

About the role

Key responsibilities & impact

Receive inquiries and service requests from patients, employees, providers, vendors, and others through phone, email, web portal, and other channels
Respond with accurate and timely information while maintaining high customer service and quality standards
Support one or more service delivery teams
Establish and maintain collaborative customer relationships
Identify additional ways to provide service and ensure customer satisfaction
Foster continuous improvement in business processes and services
Adhere to local, state, and federal regulations, codes, policies, and procedures protecting employee and patient privacy and safety

Requirements

What you’ll need

HS Diploma or General Education Diploma (GED)
1 year recent relevant experience
Knowledge of processes within one or more of Human Resources, Payroll, Accounts Payable, Supply Chain, or Revenue Cycle Customer Billing
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences
Time management and organizational skills, including prioritization and ability to meet deadlines
Ability to work with and maintain confidential information
Ability to work independently and as part of a team while accomplishing multiple tasks
Ability to identify, evaluate, and resolve standard problems using established options
Ability to build collaborative relationships with peers and healthcare providers
Ability to operate multi-line phones, printers, fax machines, copiers, and scanners

Benefits

Comp & perks

Comprehensive benefits package
Full-time schedule, Monday–Friday
No weekend requirements