Customer Service Agent II

Sutter Health

. Receive incoming inquiries and service requests from patients, employees, providers, vendors, and others via phone, email, web portal, and other channels .

Posted 10/16/2026full-timeRemote • United StatesJunior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while managing inquiries and service requests across various channels. Proficient in maintaining confidentiality and compliance with regulations, while fostering collaborative relationships within healthcare environments.

Highest-signal resume keywords

Customer ServiceHuman Resources ExperienceMicrosoft Office ProficiencyWritten And Verbal Communication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Human ResourcesPayrollAccounts PayableSupply ChainRevenue CycleCustomer BillingInformation SystemsDatabase ProgramsStandardized Operating ProceduresProblem Resolution

Soft Skills

Organizational SkillsCollaborationIndependencePrioritizationRelationship Building

Tools & Technologies

Multi-Lined PhonesPrintersFax MachinesCopiersScanners

Industry Keywords

Patient PrivacyFederal RegulationsState RegulationsBusiness ProcessesContinuous Improvement

About the role

Key responsibilities & impact

Receive incoming inquiries and service requests from patients, employees, providers, vendors, and others via phone, email, web portal, and other channels
Respond with accurate and timely information while maintaining high customer service and quality standards
Support one or more service delivery teams as part of a team
Establish and maintain collaborative customer relationships
Identify additional ways to provide service and ensure customer satisfaction
Foster continuous improvement in business processes and services
Follow local, state, and federal regulations, codes, policies, and procedures to protect employee and patient privacy and safety
Work a Monday–Friday day shift, 8 hours per shift, 40 hours per week

Requirements

What you’ll need

HS Diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle
1 year of experience with Microsoft Office, electronic mail, and information systems or database programs
Knowledge of processes within Human Resources, Payroll, Accounts Payable, Supply Chain, or Revenue Cycle Customer Billing desired and required for first round of hiring
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences
Time management and organizational skills, including prioritization and working within standardized operating procedures and scientific methods
Ability to work with and maintain confidential information
Ability to work independently and as part of a team while accomplishing multiple tasks in an environment with interruptions
Ability to identify, evaluate, and resolve standard problems using established options
Ability to build collaborative relationships with peers and healthcare providers
Ability to operate multi-lined phones, printers, fax machines, copiers, and scanners

Benefits

Comp & perks

Comprehensive benefits package
Eligible positions include a comprehensive benefits package
Remote work arrangement
Full-time regular employment