Customer Service Agent II

Sutter Health

. Receive incoming inquiries and service requests from patients, employees, providers, vendors and others via phone, email, web portal, and other channels .

Posted 10/16/2026full-timeRemote • United StatesJunior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written and verbal communication skills to convey sensitive information effectively while maintaining confidentiality. Proficient in time management and organizational skills to prioritize tasks and adhere to regulations in a collaborative healthcare environment.

Highest-signal resume keywords

Customer ServiceWritten CommunicationTime ManagementOrganizational SkillsConfidentiality

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Human Resources KnowledgePayroll KnowledgeAccounts Payable KnowledgeSupply Chain KnowledgeRevenue Cycle Customer Billing Knowledge

Soft Skills

Team CollaborationProblem SolvingRelationship Building

Tools & Technologies

Multi-Lined PhonesPrintersFaxesCopiersScanners

Certifications & Qualifications

HS DiplomaGeneral Education Diploma (GED)

Industry Keywords

Healthcare RegulationsCustomer SatisfactionService DeliveryContinuous ImprovementConfidential Information

About the role

Key responsibilities & impact

Receive incoming inquiries and service requests from patients, employees, providers, vendors and others via phone, email, web portal, and other channels
Respond with accurate and timely information while maintaining high customer service and quality standards
Work as part of a team supporting one or more service delivery teams
Establish and maintain collaborative relationships with customers to identify additional ways to provide service and ensure customer satisfaction
Foster an environment of continuous improvement in business processes and services
Adhere to local, state, and federal regulations, codes, policies, and procedures to protect employee and patient information
Work Monday through Friday, day shift, 8-hour shifts, 40 hours per week

Requirements

What you’ll need

HS Diploma or General Education Diploma (GED)
1 year recent relevant experience
Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people
Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines
Ability to work with and maintain confidential information
Ability to work independently and as part of a team, including accomplishing multiple tasks in an environment with interruptions
Ability to identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
Ability to build collaborative relationships with peers and other healthcare providers
Ability to operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners

Benefits

Comp & perks

Comprehensive benefits package for eligible positions
Comprehensive total rewards program