Device Support Technician I

Sutter Health

. Assist with ticket resolution, analysis, configurations, coordination, testing, and installation of technological equipment .

Posted 10/2/2026full-timeTracy • California • United StatesMid-LevelSenior💰 $32 - $49 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates technical knowledge in installing, upgrading, and maintaining end-user devices, along with a solid understanding of network topologies and ITIL Foundations concepts. Capable of providing support for mobile device hardware and software while adhering to data security protocols.

Highest-signal resume keywords

Technical Knowledge Of Installing End User DevicesBasic Knowledge Of Microsoft WindowsBasic Knowledge Of Apple OS/IOSBasic Knowledge Of Active DirectoryBasic Network Troubleshooting Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ticket ResolutionConfiguration AnalysisTestingInstallation Of Technological EquipmentEnd User Device SupportNetwork TopologiesQuality Control MethodsProblem IdentificationResolution AnalysisITIL Foundations Concepts

Soft Skills

Time ManagementAnalytical Skills

Tools & Technologies

Mobile DevicesPeripheralsLANs

Industry Keywords

Asset ControlData SecurityProject Management Concepts

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Assist with ticket resolution, analysis, configurations, coordination, testing, and installation of technological equipment
Support mobile device hardware, software, peripherals, LANs, and other related end-user devices
Assist with informal training of computer and mobile device users
Assist in maintaining asset control
Adhere to departmental and system policy directives
Maintain the highest level of data security

Requirements

What you’ll need

Associate's in Computer Science, Information Technology, or related field
Equivalent experience will be accepted in lieu of the required degree or diploma
Basic knowledge in Microsoft Windows and Apple OS/IOS operating systems
Basic knowledge of Active Directory and associated file systems
Basic knowledge of network topologies
Basic knowledge of quality control methods, problem identification, and resolution analysis
Technical knowledge of installing, upgrading, and maintaining end user devices in a large corporate environment
Basic network troubleshooting knowledge
Basic knowledge of ITIL Foundations concepts
Adept in time management within provided guidelines
Ability to analyze information, problems, situations, practices, or procedures to identify relevant concerns and factors
Ability to validate and submit knowledge base updates and additions
Functional understanding of project management concepts
Availability for day/evening shifts, Monday–Friday variable schedule, and weekends as needed

Benefits

Comp & perks

Comprehensive benefits package for eligible positions
Total rewards program
Equal opportunity employment