Patient Service Representative II

Sutter Health

. Serve as the first point of contact for patients entering the outpatient medical facility.

Posted 11/10/2026full-timeSan Jose • California • United StatesJunior💰 $32 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient intake procedures, including scheduling appointments and updating electronic health records (EHR), while ensuring compliance with privacy regulations. Exhibits strong communication and organizational skills to effectively interact with patients and healthcare providers.

Highest-signal resume keywords

Patient Intake ProceduresElectronic Health Records (EHR)Insurance Policies and ProceduresWritten and Verbal Communication SkillsTime Management and Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InAppointment SchedulingData InterpretationPatient BillingProtected Health Information (PHI) Compliance

Soft Skills

Effective CommunicationTeam CollaborationProblem SolvingIndependencePrioritization

Tools & Technologies

Microsoft Office SuiteElectronic Health Records (EHR) Systems

Industry Keywords

Outpatient Medical FacilityHealthcare RegulationsPatient CareHealthcare FormsOrganizational Policies

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility.
Greet and check in patients.
Verify patient information.
Schedule appointments.
Update electronic health records (EHR).
Facilitate intake procedures, including completion of healthcare and insurance forms and collecting payments for services.
Gain confidence and cooperation from patients, their family/support group, and healthcare providers through competent performance and effective communication.
Adhere to organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.
Perform specific departmental tasks and/or orient other staff as needed.

Requirements

What you’ll need

Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma or equivalent education/experience
1 year of recent relevant experience.
Basic knowledge of insurance policies and procedures, as well as patient billing.
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
Ability to work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
Ability to identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
Ability to ensure the privacy of each patient’s Protected Health Information (PHI).
Ability to build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.