Patient Service Representative II

Sutter Health

. Serve as the first point of contact for patients entering the outpatient medical facility .

Posted 11/9/2026full-timeVallejo • California • United StatesJunior💰 $32 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient check-in processes, electronic health record management, and insurance policy knowledge while ensuring compliance with regulations and maintaining patient confidentiality. Exhibits strong communication, organizational, and time management skills to effectively support healthcare operations.

Highest-signal resume keywords

Electronic Health Record ManagementPatient Check-In ProceduresInsurance Policy KnowledgeWritten And Verbal Communication SkillsTime Management And Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient BillingAppointment SchedulingData InterpretationProblem ResolutionProtected Health Information (PHI) Privacy

Soft Skills

CollaborationIndependenceInterpersonal Skills

Tools & Technologies

Microsoft Office SuiteEHR Systems

Industry Keywords

Healthcare RegulationsOutpatient FacilityPatient ConfidentialityHealthcare FormsSEBMF Locations

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update electronic health records (EHR)
Facilitate healthcare and insurance form completion
Collect payments for services
Gain patient, family/support group, and healthcare provider confidence through competent performance and communication
Follow organizational, local, state, and federal regulations, codes, policies, and procedures
Perform specific departmental tasks as assigned
Orient other staff to the department as needed
Travel and provide coverage across SEBMF locations based on business needs

Requirements

What you’ll need

HS Diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures, as well as patient billing
Ability to interpret written, oral, diagram, or schedule-form data and instructions
Written and verbal communication skills
Time management and organizational skills, including prioritization and meeting deadlines
General knowledge of Microsoft Office Suite (Word, Excel and Outlook)
Ability to work independently and as part of a team in an interruption-prone environment
Ability to identify, evaluate, and resolve standard problems using established options
Ability to ensure patient Protected Health Information (PHI) privacy
Ability to build collaborative relationships with peers and staff
Travel and coverage across SEBMF locations based on business needs

Benefits

Comp & perks

Comprehensive benefits package for eligible positions
Base pay as one component of comprehensive total rewards program