Patient Service Representative II

Sutter Health

. Serve as the first point of contact for patients entering the outpatient medical facility .

Posted 11/3/2026full-timeMountain View • California • United StatesJunior💰 $32 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient intake procedures, including scheduling appointments and updating electronic health records (EHR), while ensuring compliance with regulations and maintaining patient privacy. Exhibits strong communication and organizational skills to effectively manage patient interactions and support team operations.

Highest-signal resume keywords

Patient Intake ProceduresElectronic Health Records (EHR)Insurance Policies and ProceduresWritten and Verbal Communication SkillsTime Management and Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InAppointment SchedulingPayment CollectionBasic Knowledge of Insurance PoliciesElectronic Health Records (EHR) ManagementMicrosoft Office SuiteProblem ResolutionData EntryHealthcare Forms FacilitationPatient Billing

Soft Skills

Effective CommunicationTeam CollaborationOrganizational SkillsIndependenceRelationship Building

Industry Keywords

Patient PrivacyProtected Health Information (PHI)Outpatient Medical FacilityLocal, State, and Federal RegulationsHealthcare Compliance

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update electronic health records (EHR)
Facilitate intake procedures, including healthcare and insurance forms
Collect payments for services
Build patient, family/support group, and provider confidence through competent performance and effective communication
Follow organizational and local, state, and federal regulations, codes, policies, and procedures
Maintain patient privacy and safety while delivering optimal patient care
Perform specific departmental tasks and/or orient other staff
Provide coverage at various Sutter locations throughout the South Bay region as needed

Requirements

What you’ll need

HS Diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures and patient billing
Ability to interpret written, oral, diagram, or schedule instructions
Written and verbal communication skills
Time management and organizational skills, including prioritization and meeting deadlines
General knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
Ability to work independently and as part of a team in an environment with interruptions
Ability to identify, evaluate, and resolve standard problems using established options
Ability to ensure patient Protected Health Information (PHI) privacy
Ability to build collaborative relationships with peers and staff members
Ability to provide coverage at various Sutter locations throughout the South Bay region based on operational needs

Benefits

Comp & perks

Comprehensive benefits package for eligible positions
Equal opportunity employer program including Disability and Veterans