Patient Service Representative II

Sutter Health

. Serve as the first point of contact for patients entering the medical facility .

Posted 11/8/2026full-timeSacramento • California • United StatesJunior💰 $26 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient intake procedures, including scheduling appointments and updating Electronic Health Records (EHR). Exhibits strong communication, organizational, and time management skills while adhering to privacy regulations and delivering optimal patient care.

Highest-signal resume keywords

Electronic Health Record (EHR) ManagementPatient SchedulingInsurance Policies KnowledgeWritten And Verbal Communication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InData InterpretationPatient BillingProblem SolvingMicrosoft Office Suite

Soft Skills

Effective CommunicationTeam CollaborationOrganizational SkillsIndependenceAdaptability

Industry Keywords

Protected Health Information (PHI)Healthcare RegulationsPatient CareIntake ProceduresAppointment Scheduling

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update the Electronic Health Record (EHR)
Facilitate intake procedures, including completion of healthcare and insurance forms
Collect payments for services
Gain confidence and cooperation from patients, their family/support group, and other healthcare providers through competent job performance and effective communication
Adhere to organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care
Perform specific tasks and/or orient other staff to the department as needed
Travel between Roseville and Sacramento locations as needed

Requirements

What you’ll need

Equivalent experience will be accepted in lieu of the required degree or diploma
HS Diploma or equivalent education/experience
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures, as well as patient billing
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form
Written and verbal communication skills
Well-developed time management and organizational skills
Ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
General knowledge of Microsoft Office Suite (Word, Excel and Outlook)
Ability to work independently and as part of a team
Ability to accomplish multiple tasks in an environment with interruptions
Ability to identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
Ability to ensure the privacy of each patient’s Protected Health Information (PHI)
Ability to build collaborative relationships with peers and other staff members
Travel is required as needed between Roseville and Sacramento locations

Benefits

Comp & perks

Comprehensive benefits package
Eligible positions include a comprehensive benefits package