Patient Service Representative II, Dermatology

Sutter Health

. Serve as the first point of contact for patients entering the outpatient medical facility .

Posted 10/13/2026part-timeSan Jose • California • United StatesJunior💰 $32 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient intake processes, including scheduling appointments, verifying patient information, and updating electronic health records (EHR). Exhibits strong communication, time management, and organizational skills while ensuring compliance with privacy regulations and building collaborative relationships.

Highest-signal resume keywords

Patient Intake ProceduresElectronic Health Records (EHR)Insurance Policies and ProceduresWritten and Verbal Communication SkillsTime Management and Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InAppointment SchedulingPayment CollectionBasic Knowledge of Insurance PoliciesProtected Health Information (PHI) Compliance

Soft Skills

Effective CommunicationTeam CollaborationProblem SolvingAbility to Work IndependentlyOrganizational Skills

Tools & Technologies

Microsoft Office SuiteWordExcelOutlook

Industry Keywords

Outpatient Medical FacilityHealthcare RegulationsPatient BillingIntake ProceduresConfidentiality

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update electronic health records (EHR)
Facilitate intake procedures, including healthcare and insurance forms
Collect payments for services
Gain patient, family/support group, and healthcare provider confidence and cooperation through competent performance and effective communication
Follow organizational and local/state/federal regulations, codes, policies, and procedures to ensure privacy and safety
Perform specific departmental tasks and/or orient other staff as assigned

Requirements

What you’ll need

HS Diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures, as well as patient billing
Written and verbal communication skills
Time management and organizational skills
General knowledge of Microsoft Office Suite (Word, Excel and Outlook)
Ability to prioritize assignments and work within standardized policies and procedures
Ability to work independently and as part of a team
Ability to accomplish multiple tasks in an environment with interruptions
Ability to identify, evaluate and resolve standard problems using established options
Ability to ensure the privacy of patients’ Protected Health Information (PHI)
Ability to build collaborative relationships with peers and other staff members

Benefits

Comp & perks

Eligible positions include a comprehensive benefits package
Equal opportunity employer
Saturday weekend availability
Day shift