Patient Service Representative II, Float

Sutter Health

. Serve as the first point of contact for patients entering the medical facility .

Posted 11/9/2026full-timeMountain View • California • United StatesJunior💰 $32 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient intake procedures, including scheduling appointments and updating Electronic Health Records (EHR). Exhibits strong communication and organizational skills while ensuring compliance with healthcare regulations and protecting patient privacy.

Highest-signal resume keywords

Electronic Health Records (EHR)Patient Intake ProceduresInsurance Policies and ProceduresWritten and Verbal Communication SkillsTime Management and Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InAppointment SchedulingPayment CollectionHealthcare Forms CompletionMicrosoft Office Suite

Soft Skills

Effective CommunicationTeam CollaborationProblem SolvingAdaptabilityRelationship Building

Industry Keywords

Protected Health Information (PHI)Healthcare RegulationsPatient PrivacySutter LocationsOperational Needs

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update Electronic Health Records (EHR)
Facilitate intake procedures, including completion of healthcare and insurance forms
Collect payments for services
Build patient, family/support group, and healthcare provider confidence through competent performance and effective communication
Adhere to organizational and local, state, and federal regulations, codes, policies, and procedures
Protect patient privacy and safety while delivering optimal patient care
Perform specific departmental tasks as needed
Orient other staff to the department as needed
Provide coverage at various Sutter locations throughout the South Bay region based on operational needs

Requirements

What you’ll need

HS Diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures, as well as patient billing
Ability to interpret written, oral, diagram, or schedule-form data and instructions
Written and verbal communication skills
Time management and organizational skills, including prioritization and meeting deadlines
General knowledge of Microsoft Office Suite (Word, Excel and Outlook)
Ability to work independently and as part of a team
Ability to accomplish multiple tasks in an environment with interruptions
Ability to identify, evaluate, and resolve standard problems using established options
Ability to ensure the privacy of patients’ Protected Health Information (PHI)
Ability to build collaborative relationships with peers and staff members
Ability to provide coverage at various Sutter locations throughout the South Bay region based on operational needs

Benefits

Comp & perks

Comprehensive benefits package for eligible positions