Patient Service Representative II, Float

Sutter Health

. Serve as the first point of contact for patients entering the outpatient medical facility .

Posted 10/13/2026full-timeMountain View • California • United StatesJunior💰 $32 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient check-in processes, electronic health record management, and insurance policy knowledge while ensuring compliance with healthcare regulations. Excels in communication and organizational skills to effectively manage patient interactions and support team operations.

Highest-signal resume keywords

Electronic Health Record ManagementPatient Check-In ProceduresInsurance Policy KnowledgeWritten And Verbal Communication SkillsTime Management And Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient BillingData InterpretationProblem ResolutionAppointment SchedulingHealthcare Form Completion

Soft Skills

Effective CommunicationTeam CollaborationRelationship BuildingIndependencePrioritization

Tools & Technologies

Microsoft Office SuiteWordExcelOutlook

Industry Keywords

Protected Health Information (PHI)Healthcare RegulationsOutpatient Medical FacilityLocal, State, And Federal Regulations

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update electronic health records (EHR)
Facilitate healthcare and insurance form completion
Collect payments for services
Build patient, family, support-group, and healthcare-provider confidence through effective communication and competent performance
Comply with organizational and local, state, and federal regulations, codes, policies, and procedures
Provide coverage at various Sutter locations throughout the South Bay region based on operational needs
Perform specific departmental tasks and/or orient other staff as needed

Requirements

What you’ll need

HS Diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures and patient billing
Ability to interpret written, oral, diagram, or schedule-based data and instructions
Written and verbal communication skills
Time management and organizational skills, including prioritization and meeting deadlines
General knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
Ability to work independently and as part of a team in an interruption-rich environment
Ability to identify, evaluate, and resolve standard problems using established options
Ability to ensure patient Protected Health Information (PHI) privacy
Ability to build collaborative relationships with peers and staff members

Benefits

Comp & perks

Comprehensive benefits package for eligible positions