Patient Service Representative II, Per Diem

Sutter Health

. Serve as the first point of contact for patients entering the outpatient medical facility .

Posted 11/9/2026part-timeBrentwood • California • United StatesJunior💰 $32 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient check-in processes, electronic health record management, and effective communication to ensure optimal patient care and compliance with regulations. Capable of managing multiple tasks while maintaining patient privacy and building collaborative relationships within a healthcare setting.

Highest-signal resume keywords

Electronic Health Record ManagementPatient Check-In ProceduresInsurance Policies KnowledgeWritten And Verbal Communication SkillsTime Management And Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient BillingAppointment SchedulingData EntryProblem SolvingRegulatory Compliance

Soft Skills

Effective CommunicationTeam CollaborationPrioritizationAdaptabilityRelationship Building

Tools & Technologies

Microsoft Office SuiteElectronic Health Records (EHR)

Industry Keywords

Patient PrivacyProtected Health Information (PHI)Outpatient Medical FacilityHealthcare RegulationsPatient Care

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update electronic health records (EHR)
Facilitate healthcare and insurance form completion
Collect payments for services
Gain patient, family/support group, and healthcare provider confidence and cooperation through competent performance and effective communication
Adhere to organizational and local/state/federal regulations, codes, policies, and procedures
Protect patient privacy and safety while delivering optimal patient care
Perform specific departmental tasks as assigned
Orient other staff to the department as needed

Requirements

What you’ll need

HS Diploma or equivalent education/experience
Equivalent experience will be accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures, as well as patient billing
Ability to interpret written, oral, diagram, or schedule instructions
Written and verbal communication skills
Time management and organizational skills, including prioritization and meeting deadlines
General knowledge of Microsoft Office Suite (Word, Excel and Outlook)
Ability to work independently and as part of a team
Ability to accomplish multiple tasks in an environment with interruptions
Ability to identify, evaluate, and resolve standard problems using established options
Ability to ensure patient Protected Health Information (PHI) privacy
Ability to build collaborative relationships with peers and staff
Travel and coverage across SEBMF locations based on business needs

Benefits

Comp & perks

Eligible positions include a comprehensive benefits package