Patient Services Representative II

Sutter Health

. Serve as the first point of contact for patients entering the outpatient medical facility .

Posted 11/5/2026full-timeOakland • California • United StatesJunior💰 $32 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient intake procedures, including scheduling appointments and updating electronic health records (EHR), while ensuring compliance with privacy regulations. Exhibits strong communication and organizational skills to deliver optimal patient care and build collaborative relationships.

Highest-signal resume keywords

Patient Intake ProceduresElectronic Health Records (EHR)Insurance Policies and ProceduresWritten and Verbal Communication SkillsTime Management and Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InAppointment SchedulingPayment CollectionBasic Knowledge of Insurance PoliciesProtected Health Information (PHI) Privacy

Soft Skills

Effective CommunicationTeam CollaborationProblem SolvingAbility to Work IndependentlyOrganizational Skills

Tools & Technologies

Microsoft Office SuiteWordExcelOutlook

Industry Keywords

Outpatient Medical FacilityPatient CareHealthcare RegulationsIntake ProceduresPatient Billing

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update electronic health records (EHR)
Facilitate intake procedures, including healthcare and insurance forms
Collect payments for services
Gain patient, family/support group, and healthcare provider confidence and cooperation through competent performance and effective communication
Follow organizational, local, state, and federal regulations, codes, policies, and procedures to ensure privacy and safety
Deliver optimal patient care
Perform specific departmental tasks as assigned
Orient other staff to the department when required
Travel and provide coverage across Berkeley, Albany, Castro Valley, Oakland, Orinda, Richmond, Lafayette, Antioch, Vallejo, and Brentwood as needed

Requirements

What you’ll need

HS Diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures and patient billing
Ability to interpret written, oral, diagram, or schedule-form data and instructions
Written and verbal communication skills
Time management and organizational skills, including prioritization and meeting deadlines
General knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
Ability to work independently and as part of a team
Ability to accomplish multiple tasks in an environment with interruptions
Ability to identify, evaluate, and resolve standard problems using established options
Ability to ensure patient Protected Health Information (PHI) privacy
Ability to build collaborative relationships with peers and staff
Ability to travel and provide coverage across all SEBMF locations based on business needs
Availability for varied 8-hour day shifts between 6:45 AM and 8:15 PM, including weekends and holidays

Benefits

Comp & perks

Comprehensive benefits package for eligible positions
Regular employee status
Full-time schedule with 40 weekly hours