Patient Services Representative II

Sutter Health

. Serve as the first point of contact for patients entering the outpatient medical facility .

Posted 10/13/2026full-timeSan Francisco • California • United StatesJunior💰 $32 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient intake processes, including verifying information, scheduling appointments, and maintaining electronic health records (EHR). Exhibits strong communication, time management, and organizational skills while ensuring compliance with healthcare regulations and protecting patient privacy.

Highest-signal resume keywords

Patient Intake ProceduresElectronic Health Records (EHR)Insurance Policies and ProceduresWritten and Verbal Communication SkillsTime Management and Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InMedical History CollectionAppointment SchedulingInsurance Information VerificationPayment CollectionData InterpretationProblem ResolutionProtected Health Information (PHI) Compliance

Soft Skills

Clear CommunicationTeam CollaborationOrganizational SkillsPrioritization

Tools & Technologies

Microsoft Office SuiteWordExcelOutlook

Industry Keywords

Healthcare CompliancePatient BillingClerical TasksDepartmental StandardsRegulatory Requirements

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information and obtain necessary authorizations
Obtain medical history and insurance information and complete forms
Schedule appointments and update electronic health records (EHR)
Facilitate healthcare and insurance intake procedures
Collect payments for services
Communicate clearly and professionally with patients, families, healthcare providers, supervisors, and staff
Complete routine and priority tasks within departmental time frames
Answer phones and perform general clerical tasks
Prepare, collect, update, and maintain patient medical and insurance documentation
Maintain a clean, organized, and safe working environment
Protect patient Protected Health Information (PHI) from inappropriate disclosure
Perform responsibilities according to department standards, policies, procedures, and regulatory requirements
Perform specific departmental tasks and orient other staff as needed

Requirements

What you’ll need

High school diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures, as well as patient billing
Ability to interpret written, oral, diagram, or schedule-based data and instructions
Written and verbal communication skills
Time management and organizational skills, including prioritization and meeting deadlines
General knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
Ability to work independently and as part of a team while handling multiple tasks and interruptions
Ability to identify, evaluate, and resolve standard problems using established options
Ability to ensure patient Protected Health Information (PHI) privacy
Ability to build collaborative relationships with peers and staff members
Compliance with local, state, and federal regulations, policies, and procedures

Benefits

Comp & perks

Comprehensive benefits package for eligible positions
Full-time schedule, Monday–Friday, day shift
40 weekly hours
Regular employee status